At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’, could you be the one to work with our Team Leader in the support of our awesome Arboricultural team?

As Working Supervisor of this dedicated team no two days will be the same, you’ll want to be a big part of our outside spaces looking tip top , this role will have you enjoying all weather types that the UK seasons bring us!

You’ll support with training, development, the implementation of new processes, services and tools, all while providing a proactive service to our customers so you’ll need those great relationships building skills of yours.

You’ll also need a full, UK driving licence.

A few key points from our role profile:

• On site accountability for work output, health & safety, and work recording
• To undertake all aspects of tree care and surgery to BS 3998:2010.
• To have adequate training and qualifications to operate on occasions without supervision.
• To interpret plans and specifications, schedules, set out sites and complete all paperwork relevant to the job.
• Keep accurate vehicle, plant equipment and work programme records.
• Ensure waste is managed in line with the business certified environmental system.
• To be aware of and comply with, the relevant risk assessments, hazards, and the control measures to be used.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being.

To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year.

Your working week will be 37 hours.

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We are on the hunt for a Bricklayer to join our high performing Repairs Team based in Leabrooks. This is a great opportunity to showcase the skills you’ve acquired in your career so far, so, if you’re a talented tradesperson, looking for a permanent role with a company that aims to provide excellent customer experiences, we want to hear from you.

You’ll be part of a growing Repairs Team, visiting customers’ homes and carrying out bricklaying, plastering, tiling, concreting and roof repairs, demonstrating your eye for detail and excellent standards.

At interview you’ll need to show us your full clean driving licence and to be considered you’ll need to have Minimum of NVQ Level 2 or equivalent in Bricklaying.

You’ll have use of one of our company vans visiting our customers’ homes, fixing various issues and taking pride in a job well done, knowing that you’ve made a real difference to our customers.

A few key points from our role profile

• To carry out a range of bricklaying, concreting, roofing and plaster patching and jobbing bricklaying work such as pointing, roof repairs in and around domestic properties.
• Minimise disruption to customers and ensure compliance with safe methods of working in line with the Health and Safety at Work Act, Building Regulations & FHG’s Health, Safety and Environment Policy.
• Maintain effective communication with the Supervisory/ administration and management staff passing on information, concerns, and problems with regard to any jobs.
• Attend pre-arranged responsive repair appointments to carry out work or contact customers directly to make access arrangements.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We are looking for a special someone who’ll take responsibility for the first impression of a customers’ new home. As you close the door behind you, you’ll want the next person walking through it to see your achievements.

A well as showcasing your excellent eye for detail you’ll pay particular attention to the restoration of areas affected by damp and mould.

As part of our dedicated team, no two days will be the same as you will also provide a relief service to ensure our general, communal areas and community centres are tip-top too.

You’ll need your full driving licence and relevant experience in a similar role, and most importantly want to work hard to get the job done.

A few key points from our role profile:

• Undertake the internal and external cleaning to properties and associated areas i.e. Office stores, Yard, communal areas, community centres etc.
• Undertake the cleaning of Damp and Mould in customer’s homes
• Undertake other duties as requested by the Supervisor(s)/Company Manager
• Assist in the general decorating dwellings.
• Keep accurate vehicle, plant equipment and work programme records.
• Ensure waste is managed in line with the business certified environmental system.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37 with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a special someone to hit the ground running in support as Clerk of Works in our Programme Delivery team. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’ Great Services’ and ‘Great Tomorrows’?

You’ll be joining Futures at an exciting time of change for the Group, delivering a full range of services on an exciting range of projects giving our Clerk of Works real diversity in their role.

You’ll be a completer, finisher with a real talent for partnering with Contractors and Project Teams alike.

You’ll be proactive in identifying potential difficulties, swift in taking preventative actions and detail focussed when reporting on contract progress.

You’ll be quality focussed when meeting project targets and your technical knowledge will be invaluable when executing our schemes in accordance with standards.

A few key points from our role profile:

• Monitor the quality of all materials and workmanship ensuring compliance with the building contract/development agreement and drawings/specifications. Carry out all snagging and weekly technical inspections to ensure completion to required standard. To deliver a full range of clerk of works services on allocated projects, be it S.106 planning gain, package deal, off-the-shelf purchases and/or land-led development.
• Ensure the Employers Agent and their representatives undertake the relevant number of inspections. Working with the Employers Agent to advise of potential problems and establish satisfactory construction outcomes.
• Work in close partnership with the contractor and Internal and external project team, to support the overall objectives of construction to time, cost and quality of the project.
• Keep accurate records on site and report regularly to the Futures scheme project manager. Provide specific contract and general technical support to the team.
• Ensure that all adoption inspections have been carried out together with all work for the final handover.
• To take action to identify potential difficulties on site and take preventative actions.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date.

We’re looking for an exceptional investigator with an eye for detail and a natural talent for building relationships, to join our small Complaints Team on our mission to deliver ‘Great Places’, 'Great Services’, and ‘Great Tomorrows’.

You’ll be part of a wider Contact Centre Team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change by collating trend data and communicating findings to the business to inform service change preventing complaints from occurring, escalating, or reoccurring.

You’re someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints skills you’ve developed in your career so far.

With your proven track record, you’ll be adept at investigating stage 1 and 2 complaints and preparing information for the Housing Ombudsman Futures will be the perfect platform to showcase your strong analytical and problem solving skills.

A few key points from out role profile:

• Adopt a fair and impartial approach to visiting customers in their homes to understand the complaint and collate any evidence.
• Make decisions on compensation and good will gestures based on individual customer impact.
• Ensure a fair, logical, and consistent approach to agreeing compensation in line with our policies and procedures.
• Take ownership of the complaint resolution from start to closure, ensuring that the customer is regularly kept informed of progress.
• Prepare high level written complaint responses fit for scrutiny from the Housing Ombudsman Service.
• Keep accurate records and evidence of the investigation, compliance with the HOS Complaint Handling Code and correspondence with the customer on
• the relevant in-house systems.
• Prepare documentation requested by the Housing Ombudsman Service.
• Prepare detailed reports and share learnings from complaints to prevent repeat complaints from occurring including with the senior management team.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.

We are on the hunt for a Plumber to join our high performing Repairs Team based in Leabrooks.Daventry.

This is a great opportunity to showcase the skills you’ve acquired in your career so far, so, if you’re a multi-talented tradesperson, looking for a permanent role with a company that aims to provide excellent customer experiences, we want to hear from you.

You’ll be part of a growing Repairs Team, visiting customers’ homes and carrying out a range of plumbing repair and replacement works, including multi -skilled work such as gutter repairs and making good while demonstrating your eye for detail and excellent standards.

At interview you’ll need to show us your full clean driving licence and in order to be considered you’ll need to have Minimum of NVQ Level 2 or equivalent in Plumbing and Heating.

You’ll have use of one of our company vans, visiting our customers’ homes, fixing various issues and taking pride in a job well done, knowing that you’ve made a real difference to our customers.

A few key points from our role profile:

• To carry out a range of Plumbing repair and replacement works including multi-skilled work such as repairing gutters and making good to areas when disturbed by installations, in and around domestic properties.
• Minimise disruption to customers and ensure compliance with safe methods of working in line with the Health and Safety at Work Act, Building Regulations & FHG’s Health, Safety and Environment Policy. Maintain effective communication with the supervisory/ administration and management staff passing on information, concerns, and problems regarding any jobs.
• Attend pre-arranged responsive repair appointments to carry out work or contact tenants directly to make access arrangements.
• Work flexibly to enable repairs to be carried out at times arranged with the customer.
• To be aware of and comply with, the relevant risk assessments, hazards, and control measures to be used.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re really proud of our Repairs Team at Futures and their commitment to providing our customers with the best service possible. We’re now on the hunt for a special someone to join the team as a Window & Door Fitter.

You’ll find with us perfect platform to showcase your high quality work and the skills you've gained in your career so far in the building maintenance and construction industry.

You’ll be a great communicator as you’ll liaise with customers and Work Planners to ensure the Planned and Responsive works you do provide a great customer experience by being on time and to a high standard. You'll also be happy to pitch in with the team and assist with other duties if needed.

To be considered you’ll need to have:

• Minimum NVQ level 2 (or City & Guilds) in Fenestration or Carpentry & Joinery
• Knowledge and experience of Health & Safety issues relating to repairs & maintenance & construction trades.
• A full UK driving licence

A few key points from our role profile:

• Minimise disruption to customers and ensure compliance with safe methods of working in line with the Health and Safety at Work Act, Building Regulations & FHG’s Health, Safety and Environment Policy.
• Maintain effective communication with the Supervisory/ administration and management staff passing on information, concerns and problems with regard to any jobs.
• Attend pre-arranged planned, responsive or void appointments to carry out work or contact customers directly to make access arrangements.

You’ll have access to one of our company vans for visiting homes and you’ll love the variety this role brings. Above all you’ll take pride in a job well done, knowing that you’ve made a real difference to our customers.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date.