Current vacancies

Due to an internal secondment, we’re on the hunt for an Assistant Communities Housing Officers to support our awesome and proactive Communities Team on a 12 month fixed-term contract! Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

You’re truly customer focussed and ready to deliver a front facing broad range of services to our customers across the Daventry, East Midlands Area.

Using your practical knowledge and problem-solving you’ll be providing a customer-focussed approach while providing support and tackling estate management and anti-social behaviour issues.

You’ll assist the Communities Housing Officers in supporting our customers and their families, so you’ll need that natural resilience of yours as you navigate your way through this exciting step on your career journey.

You’ll find with Futures the perfect platform to showcase your attention to detail and your passion for housing.

The variation you’re looking for in a role is right here as you’ll also be active within our communities, completing inspections, walkabouts and attend accompanied viewings to name but a few!

A few key points from our role profile:

• Work alongside communities, voluntary groups and partners to achieve the aims and objectives of our Community Engagement Strategy; Develop and maintain effective relationships with partner agencies.
• Effectively deal with enquiries received from customers in a timely manner offering advice, signposting or hand-on to the most relevant officer/service
• Ensure records and documents are uploaded promptly on the appropriate electronic filing systems.
• Support the Tenancy Management Officer with recording and processing tenancy management requests, including undertaking home visits for tenancy assignments, mutual exchanges and successions, ensuring they are actioned in a way which demonstrates effortless customer experience.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’ve a state-of-the-art, flexible workspace so you’ll have great technology, great people and a great environment around you. There’s free parking on-site and if you cycle to work there are showering facilities too!

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a Compliance Liaison Administration Officer to support our growing Assets Management team, are you ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

You’ll definitely be looking for variety in your next role, no two days will be the same as you support the Assets Compliance team with a variety of tasks, along with the important focus on the investigations of damp and mould in compliance with Awaabs Law.

Your ICT and communication skills will be an asset to you in this role as you investigate complaints to mutual conclusion, provide support to customers during the delivery of compliance works and those great organisation skills of yours will be put to use as you manage both your own and the teams’ diaries!

You’ll also need that driving licence of yours and access to a car as you’ll have a great mix of desk based and out and about!

A few key points from our role profile:

• Update and maintain accurate operational data provided by surveyors and partners on delivery progress and activities within our customers’ homes.
• Compile status reports, findings and outcomes for customers (and future record) with the information provided by surveyors on completion of site visits.
• Manage the assets compliance team CRM (Customer relationship management) systems focusing on but not limited to investigations of damp, mould and compliance with Awaab’s Law.
• Provide support for customers whilst compliance testing and remediation works are undertaken focusing on but not limited to investigations of damp, mould and compliance with Awaab’s Law.
• Customer liaison duties to support the delivery of the compliance works programme (Site, office and home based).

So what’s in it for me?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.

We’re proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a positive, friendly and empathetic Customer Service Agent (10 month fixed term contract - maternity cover) to join our buzzing, friendly and experienced team ready to support you on your career journey and our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so you’ll need to be calm under pressure, resilient and respectful – even when faced with challenging situations.

You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.

You’ll start your career journey in our amazing new workspace and on completion of your 3-month training period and having met the necessary criteria you’ll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, you’ll have access to our local Touchdown points where you can book a desk, work alongside your colleagues or those from other teams. We also invest in your development, taking your progression very seriously. Whatever you put in you get out!

Above all you’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!

Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why we’ve invested in a state-of-the-art building along with games area in our Atrium and free refreshments. Our aim is to make your working week as rewarding as possible.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days (pro rata) holiday a year plus bank holidays and 37 hour working week, we also promote the chance to buy and sell holiday throughout the year. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey take a look at our role profile! Please note we may contact candidates prior to the closing date or close early should application levels be high.

We’re on the hunt for a positive, friendly and empathetic part-time Customer Service Agent (12month fixed term contract ) to join our buzzing, friendly and experienced team ready to support you on your career journey and our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so you’ll need to be calm under pressure, resilient and respectful – even when faced with challenging situations.

You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.

You’ll start your career journey in our amazing new workspace and on completion of your 3-month training period and having met the necessary criteria you’ll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, you’ll have access to our local Touchdown points where you can book a desk, work alongside your colleagues or those from other teams. We also invest in your development, taking your progression very seriously. Whatever you put in you get out!

Above all you’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!

Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why we’ve invested in a state-of-the-art building along with games area in our Atrium and free refreshments. Our aim is to make your working week as rewarding as possible.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days (pro rata) holiday a year plus bank holidays and 30 hour working week, we also promote the chance to buy and sell holiday throughout the year. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey take a look at our role profile! Please note we may contact candidates prior to the closing date or close early should application levels be high.

We’re on the hunt for a positive, friendly and empathetic Customer Service Agent to join our buzzing, friendly and experienced team ready to support you on your career journey and our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so you’ll need to be calm under pressure, resilient and respectful – even when faced with challenging situations.

You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.

You’ll start your career journey in our amazing new workspace and on completion of your 3-month training period and having met the necessary criteria you’ll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, you’ll have access to our local Touchdown points where you can book a desk, work alongside your colleagues or those from other teams. We also invest in your development, taking your progression very seriously. Whatever you put in you get out!

Above all you’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!

Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why we’ve invested in a state-of-the-art building along with games area in our Atrium and free refreshments. Our aim is to make your working week as rewarding as possible.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days (pro rata) holiday a year plus bank holidays and 37 hour working week, we also promote the chance to buy and sell holiday throughout the year. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey take a look at our role profile! Please note we may contact candidates prior to the closing date or close early should application levels be high.

Due to an internal secondment, we’re on the hunt for a special someone to join our helpful, friendly and approachable finance team on an 8 to 12 month contract.

You’ll be involved in a variety of activities from the detail of data entry to processing income payments and you’ll also be instrumental in achieving month and year end deadlines for the company.

You’ll be the kind of person who’ll maintain a positive attitude while managing a high volume of workload along with being computer literate and handling income payments with ease.

You’ll be processing vital financial information so that attention to detail of yours will be critical as will your good understanding of working within the boundaries of financial regulations. If you happen to have worked in the housing sector that would be helpful too but not a deal breaker.

A few key points from our role profile:

• Process credit card transactions to Open Accounts in accordance with Group financialregulations and procedures.
• Maintain Sundry Debtor Accounts and deal with customer queries.
• Undertake processing and administration of sundry direct debits.

​What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’ve a state-of-the-art, flexible workspace so you’ll have great technology, great people and a great environment around you. There’s free parking on-site and if you cycle to work there are showering facilities too!

Weekly hours of work are 37 with 25 days holiday plus bank holidays and concessionary days at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, and make a note in your calendar interviews will be held at our main office, Castle Donington, 30th October!

Please note we may contact candidates or close the vacancy prior to the closing date.

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’, to help achieve this we're looking for a Grounds Maintenance Operative to complete our awesome Grounds Maintenance Team?

You’ll need to have experience of grass cutting and shrub bed management, and the plant, equipment and Heath & Safety associated with these tasks

As well as a background in grounds maintenance and horticulture you will also need to have a can do attitude and enjoying working in all weather types that the UK seasons bring us!

You’ll also need a full, UK driving licence.

A few key points from our role profile:

• Undertake grounds maintenance duties; grass cutting, shrub bed management.
• Operate and maintain safely grounds maintenance plant and equipment: Ride on mower, pedestrian mower, brush cutter, hedge trimmer, powered blower (backpack & handheld), rotavator in accordance with training and manufacturers guidelines.
• Operate specialist grounds maintenance plant and equipment where competent to do so: chainsaw, brushwood chipper, stump grinder, tractor plus attachments.
• Assist with preparing previously maintained land to convert to wildflowers (rotavating, clearing, establishing free drainage, sowing and maintaining).

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being.

To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year.

Your working week will be 37 hours.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a Homes Compliance Surveyor to deliver quality surveying services across our growing portfolio. In return we’ll provide the perfect platform to showcase the skills you’ve gained in your career so far, supporting our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

With your background, know what you’re doing. You don’t need (or want) your manager sat next to you, pre-approving every decision you make, you’ll be our go-to expert for the diagnosis and resolution of complex building faults with a focus on damp and mould in accordance with Awaabs law.

As well as your technical expertise, a major key to your success will be your communication skills. You know it’s not always what you tell a customer, but how.

You’re also a real team player who’ll build great working relationships with the ability to confidently challenge when needed.

You’ll need that full UK driving licence of yours and willingness to travel as you’ll be visiting our customers’ homes in the course of your work, taking pride in a job well done, knowing that you’ve made a real difference to our customers.

A few key points from our role profile:

• Independently manage a varied caseload including damp and mould, insurance works, disrepair claims, and more significant or specialist repairs.
• Lead on the accurate diagnosis of building issues, applying your strong knowledge of damp and mould, HHSRS, and building construction to identify and resolve root cause issues.
• Provide technical guidance and post-inspection support to colleagues and contractors, ensuring quality and consistency across all property works.
• Using data driven methodology identify properties across the portfolio which are at potential risk and may need remedial works to be completed.
• Manage the delivery of resolution works and contribute to continual service improvement through innovation and professional insight.
• Produce clear, detailed technical reports, witness statements and evidence for all activities undertaken within the customers home whilst remediating the hazard and related issues.
• Ensure that the housing stock remains safe, compliant, and habitable, while placing customer needs and wellbeing at the forefront of resolution.

So, what’s in it for me?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working. The flexibility you may need wherever possible, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.

We’re also proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.