Current vacancies

We’re looking for an exceptional investigator with an eye for detail and a natural talent for building relationships, to join our small Complaints Team on our mission to deliver ‘Great Places’, 'Great Services’, and ‘Great Tomorrows’.

You’ll be part of a wider Contact Centre Team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change by collating trend data and communicating findings to the business to inform service change preventing complaints from occurring, escalating, or reoccurring.

You’re someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints skills you’ve developed in your career so far.

With your proven track record you’ll be adept at investigating stage 1 and 2 complaints and preparing information for the Housing Ombudsman Futures will be the perfect platform to showcase your strong analytical and problem solving skills.

A few key points from out role profile:

• Adopt a fair and impartial approach to visiting customers in their homes to understand the complaint and collate any evidence.
• Make decisions on compensation and good will gestures based on individual customer impact.
• Ensure a fair, logical, and consistent approach to agreeing compensation in line with our policies and procedures.
• Take ownership of the complaint resolution from start to closure, ensuring that the customer is regularly kept informed of progress.
• Prepare high level written complaint responses fit for scrutiny from the Housing Ombudsman Service.
• Keep accurate records and evidence of the investigation, compliance with the HOS Complaint Handling Code and correspondence with the customer on
• the relevant in-house systems.
• Prepare documentation requested by the Housing Ombudsman Service.
• Prepare detailed reports and share learnings from complaints to prevent repeat complaints from occurring including with the senior management team.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Make a note in your calendar as 1st stage remote interviews are 2nd September and 2nd stage will be at out main Castle Donington office, 5th September.

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.

Are you one of those people who always has an eye on the gossip? Do you make it your business to know what’s going on? And, more importantly, do you have the professional skills and creative flair to help make sure that your colleagues know what you know?

Well in that case you might be just who we’re looking for. We need a brilliant communicator to lead our internal communications and help our 400 plus team members stay informed and connected. You’ll need to be able to build great relationships across the organisation and make sure you use the right channels and approaches to help everyone stay in the loop – whatever their role or location. You’ll also need to be a true team player who can get stuck in and help with team-wide projects too. And please don’t apply if you’re not at ease working in the digital domain.

Your work will excite and inspire others and bring our passion for providing great homes to life for all our employees. You will need to be able to bring fresh and creative ideas into play to inform and engage and put our FACTS values at the heart of all we do and say.

You’ll need to enjoy juggling multiple projects, write like a pro, spot a typo from 100 metres and be comfortable experimenting with new tools and techniques.

To convince us that you’re the right person, you’ll need strong previous experience in internal communications in a multi-site organisation and tip-top skills. If you can also take a great photo or shoot semi-pro video you’ll also stand out for us.

This is a rewarding, fun and varied role within a friendly, innovative and growing organisation that’s adding huge social value to families and communities across the East Midlands. And no – we’re pretty sure that working here won’t bug you…

A few Key points from our Role Profile

• Contribute to or lead cross-team work and projects including keeping websites and social media channels up-to-date and generating content (written, image-based and multimedia) to share and promote the organisation across all channels.
• Lead on employee communications, engagement campaigns, information-sharing across the workforce and promote two-way dialogue.
• Ensure all employee groups and roles are communicated with effectively through channels and formats tailored to their working environment and circumstances.
• Support other employee-facing communication projects (including business transformation) across the business which support strategic objectives.
• Ensure seamless employee communications activity across both digital and traditional channels.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re really proud of our Repairs Team at Futures and their commitment to providing our customers with the best service possible, due to internal promotions we’re now on the hunt for a Roofer Bricklayer to join the team.

You’ll find with us perfect platform to showcase your high quality work and the skills you've gained in your career so far in the building maintenance and construction industry.

You’ll be a great communicator as you’ll liaise with customers and Work Planners to ensure the Planned and Responsive works you do provide a great customer experience by being on time and to a high standard

A few key points from our role profile:

• To carry out a range of roofing, pointing, chimney repairs, tiling, brickwork repairs, plaster patching, concreting and other jobbing bricklaying repairs in and around domestic properties.
• Minimise disruption to customers and ensure compliance with safe methods of working in line with the Health and Safety at Work Act, Building Regulations & FHG’s Health, Safety and Environment Policy.
• Maintain effective communication with the supervisory/administration and management staff passing on information, concerns, and problems regarding any jobs.

You’ll have access to one of our company vans for visiting homes and you’ll love the variety this role brings. Above all you’ll take pride in a job well done, knowing that you’ve made a real difference to our customers.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being.

To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year.

Your working week will be 37 hours.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

Supporting every employee of Futures Housing group is our amazing ICT Team, no matter what the issue their determination is to fix the problem and continuously improve the service.

Due to internal promotion, we’re looking for a Senior ICT Service Desk Technician to support our team.

We’re a progressive company, there’s never a dull moment so you’ll be putting the skills gained in your career so far to great use providing 1st and 2nd line technical support.

You’ll demonstrate a real team spirit, the desire to be ‘hands on’, be flexible and willing to attend sites when required as well as a desire to want to be part of upcoming ICT projects with the capability manage as required.

You’ll be a class collaborator sharing what you know, offering support and development as needed, working in partnership with the whole group in our pursuit of effortless customer service.

A few key points from our role profile:

• Provision, maintenance, support and development of appropriate ICT infrastructure, systems, and data quality/security controls to ensure their availability, reliability, and integrity always.
• Provide 1st and 2nd line technical expertise, proactively supporting end users and other ICT colleagues and the development/delivery of the Group’s ICT strategy.
• Provide and implement support services internally to the ICT team, including but not limited to technical input/support; data preparation; ICT procurement, ensuring where possible that ICT hardware is in stock available at all times liaising with third party suppliers; maintaining supplier records; provision of management information/reports, documentation and all aspects relating to assisting the team in the development, delivery, and support of the Group’s ICT systems.
• End to end management of incidents, problems, support, and change requests, with escalation to internal 2nd line support and/or external suppliers where required

So, what’s in it for me!

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your working week will be 37 hours. To support your work life balance, in addition to 25 days holiday a year plus bank holidays, concessionary days at Christmas and we also promote the chance to buy and sell holiday throughout the year.

We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.

We’re proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.