At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’, could you be the one to work with our Team Leader in the support of our awesome Arboricultural team?

As Working Supervisor of this dedicated team no two days will be the same, you’ll want to be a big part of our outside spaces looking tip top , this role will have you enjoying all weather types that the UK seasons bring us!

You’ll support with training, development, the implementation of new processes, services and tools, all while providing a proactive service to our customers so you’ll need those great relationships building skills of yours.

You’ll also need a full, UK driving licence.

A few key points from our role profile:

• On site accountability for work output, health & safety, and work recording
• To undertake all aspects of tree care and surgery to BS 3998:2010.
• To have adequate training and qualifications to operate on occasions without supervision.
• To interpret plans and specifications, schedules, set out sites and complete all paperwork relevant to the job.
• Keep accurate vehicle, plant equipment and work programme records.
• Ensure waste is managed in line with the business certified environmental system.
• To be aware of and comply with, the relevant risk assessments, hazards, and the control measures to be used.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being.

To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year.

Your working week will be 37 hours.

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a positive, friendly and empathetic Customer Service Agent (6 month fixed term contract) to join our buzzing, friendly and experienced team ready to support you on your career journey and our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so you’ll need to be calm under pressure, resilient and respectful – even when faced with challenging situations.

You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.

You’ll start your career journey in our amazing new workspace and on completion of your 3-month training period and having met the necessary criteria you’ll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, you’ll have access to our local Touchdown points where you can book a desk, work alongside your colleagues or those from other teams. We also invest in your development, taking your progression very seriously. Whatever you put in you get out!

Above all you’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!

Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why we’ve invested in a state-of-the-art building along with games area in our Atrium and free refreshments. Our aim is to make your working week as rewarding as possible.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days (pro rata) holiday a year plus bank holidays and 37 hour working week, we also promote the chance to buy and sell holiday throughout the year. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey take a look at our role profile! Please note we may contact candidates prior to the closing date or close early should application levels be high.

We’re on the hunt for a part-time (27.5 hours) positive, friendly and empathetic Customer Service Agent to join our buzzing, friendly and experienced team, ready to support you on your career journey and our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so you’ll need to be calm under pressure, resilient and respectful – even when faced with challenging situations.

You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.

You’ll start your career journey in our amazing new workspace and on completion of your 3-month training period and having met the necessary criteria you’ll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, you’ll have access to our local Touchdown points where you can book a desk, work alongside your colleagues or those from other teams. We also invest in your development, taking your progression very seriously. Whatever you put in you get out!

Above all you’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!

Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why we’ve invested in a state-of-the-art building along with games area in our Atrium and free refreshments. Our aim is to make your working week as rewarding as possible.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days (pro rata) holiday a year plus bank holidays and 27.5 hour working week, we also promote the chance to buy and sell holiday throughout the year. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey take a look at our role profile! Please note we may contact candidates prior to the closing date or close early should application levels be high.

Are you ready to take your knowledge of Data Protection and apply it in an area that impacts us all daily as we’re looking for a special someone to pick up the reins for 8 months maternity cover. Ideally commencing end of June.

You’ll definitely be looking for variety in your next role, no two days are the same as you collaborate across the group delivering improvements and securing compliance, lead on dispute resolution, complete investigations and coordinate Subject Access Requests to name just a few!

You’ll be delivering training that engages your audience keeping the GDPR message alive. Researching and responding to team member queries as well as reporting regularly to the business.

Your communication skills will be a great asset as you’ll know how to get the message across whether on Facebook or talking to people you don’t know. This role will truly have you working in partnership with the whole business.

A few key points from our role profile:

• Work with the Group’s Lead Data Protection Officer to ensure the group has an understanding and awareness of the requirements of data and information handling to achieve compliance and meet the Group’s operating standards, including the requirements of UK GDPR.
• Support the Group’s Lead Data Protection Officer with accurate corporate reporting and incident management.
• Deputising for the Lead Data Protection Officer in periods of absence
• Making factual and accurate reports to the ICO in a timely fashion
• Assist with the development of policies, procedures and guidance according to the compliance, UK GDPR and industry best standards.
• Conduct data mapping exercises and Privacy Impact Assessments, ensuring the privacy risks identified are collated, assessed and action plans are put in place.

So what’s in it for me?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.

We’re proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

We’re really proud of our Repairs Team and their commitment our customers and we’re now on the hunt for a special person to join the team as Plasterer Tiler.

You’ll find with us perfect platform to showcase your high quality work and the skills you've gained in your career so far in the building maintenance and construction industry.

You’ll be a great communicator as you’ll liaise with customers and Work Planners to ensure the high standard of plastering & tiling in our homes.

To be considered you’ll need to have:

• Minimum NVQ level 2 or City & Guilds of equivalent in Plastering/tiling.
• Knowledge and experience of Health & Safety issues relating to repairs & maintenance & construction trades.
• A full UK driving licence

You’ll have access to one of our company vans for visiting homes and you’ll love the variety this role brings. Above all you’ll take pride in a job well done, knowing that you’ve made a real difference to our customers.

A few key points from our role profile:

• Minimise disruption to customers and ensure compliance with safe methods of working in line with the Health and Safety at Work Act, Building Regulations & FHG’s Health, Safety and Environment Policy.
• Maintain effective communication with the Supervisory/ administration and management staff passing on information, concerns, and problems regarding any job.
• Attend pre-arranged responsive repair appointments to carry out work or contact customers directly to make access arrangements.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Take a look at our role profile for more info' and please note we may contact candidates or close the vacancy prior to the closing date.