Current vacancies

Everyone deserves to feel safe in their home and community. Could you help our customers feel heard, supported and confident that someone is taking action?

We’re looking for two Community Safety Officers to join us at Futures Housing Group, helping tackle anti-social behaviour and hate crime and making a real difference to the communities we serve. Our roles cover Amber Valley and Daventry, Northamptonshire, with salary dependent on your base location within the advertised salary bracket.

You’ll know that behind every report is someone whose day-to-day life is being affected. That’s why you’ll bring a listening ear, a practical approach and the ability to turn challenging conversations into clear next steps.

From the first conversation through to resolution, you’ll take ownership of your cases, keeping customers informed and working with colleagues and partners to find the right way forward. You’ll focus on early intervention wherever possible, while recognising when a firmer approach is needed.

What will you bring?

You’ll have a background in managing anti-social behaviour in social housing or a related environment, alongside practical knowledge of housing legislation and the tools available to address it.

You’ll be comfortable weighing up evidence, making fair and proportionate decisions and explaining those decisions clearly. Just as importantly, you’ll understand the value of building trust, following through on agreed actions and keeping accurate records.

With a varied caseload to manage, you’ll be organised and able to prioritise in

dependently, adapting your approach to meet different customer needs. You’ll also be confident using housing management systems and Microsoft Office to support your work.

A few key points of the role:

• Manage anti-social behaviour and hate crime cases from initial report through to resolution, including risk assessments, action plans and regular reviews.
• Gather and assess evidence, working with Legal Services to prepare cases for enforcement action and attending court when required.
• Recognise and respond to safeguarding concerns, working with the appropriate teams and agencies.
• Build strong relationships with the police, local authorities and other partners to deliver joined-up support.
• Share your knowledge with colleagues and use customer feedback to help improve how we work.

Knowledge of safeguarding, the Consumer Standards and the Housing Ombudsman Service would be helpful, as would evidence of continued professional development or working towards a housing qualification. These are desirable rather than essential, so please don’t let them put you off applying.

You’ll need a full UK driving licence, access to a vehicle, appropriate insurance for work purposes and this role is subject to DBS checking.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.

Everyone deserves to feel safe in their home and community. Could you help our customers feel heard, supported and confident that someone is taking action?

We’re looking for a Community Safety Officers to join us at Futures Housing Group, helping tackle anti-social behaviour and hate crime and making a real difference to the communities we serve. Our roles cover Daventry, Northamptonshire and the East Midlands.

You’ll know that behind every report is someone whose day-to-day life is being affected. That’s why you’ll bring a listening ear, a practical approach and the ability to turn challenging conversations into clear next steps.

From the first conversation through to resolution, you’ll take ownership of your cases, keeping customers informed and working with colleagues and partners to find the right way forward. You’ll focus on early intervention wherever possible, while recognising when a firmer approach is needed.

What will you bring?

You’ll have a background in managing anti-social behaviour in social housing or a related environment, alongside practical knowledge of housing legislation and the tools available to address it.

You’ll be comfortable weighing up evidence, making fair and proportionate decisions and explaining those decisions clearly. Just as importantly, you’ll understand the value of building trust, following through on agreed actions and keeping accurate records.

With a varied caseload to manage, you’ll be organised and able to prioritise in

dependently, adapting your approach to meet different customer needs. You’ll also be confident using housing management systems and Microsoft Office to support your work.

A few key points of the role:

• Manage anti-social behaviour and hate crime cases from initial report through to resolution, including risk assessments, action plans and regular reviews.
• Gather and assess evidence, working with Legal Services to prepare cases for enforcement action and attending court when required.
• Recognise and respond to safeguarding concerns, working with the appropriate teams and agencies.
• Build strong relationships with the police, local authorities and other partners to deliver joined-up support.
• Share your knowledge with colleagues and use customer feedback to help improve how we work.

Knowledge of safeguarding, the Consumer Standards and the Housing Ombudsman Service would be helpful, as would evidence of continued professional development or working towards a housing qualification. These are desirable rather than essential, so please don’t let them put you off applying.

You’ll need a full UK driving licence, access to a vehicle, appropriate insurance for work purposes and this role is subject to DBS checking.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date. Interviews are due to take place week commencing 16th November.

We’re looking for an exceptional investigator with an eye for detail and a natural talent for building relationships, to join our small, proactive Complaints Team.

You’ll be part of a wider Customer Experience team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change by collating trend data and communicating findings to the business to inform service change preventing complaints from occurring, escalating, or reoccurring.

You’re someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints skills you’ve developed in your career so far.

With your proven track record you’ll be adept at investigating stage 1 and 2 complaints and preparing information for the Housing Ombudsman Futures will be the perfect platform to showcase your strong analytical and problem solving skills.

A few key points from out role profile:

• Adopt a fair and impartial approach to visiting customers in their homes to understand the complaint and collate any evidence.
• Ensure a fair, logical, and consistent approach to agreeing compensation in line with our policies and procedures.
• Take ownership of the complaint resolution from start to closure, ensuring that the customer is regularly kept informed of progress.
• Prepare high level written complaint responses fit for scrutiny from the Housing Ombudsman Service.
• Keep accurate records and evidence of the investigation, compliance with the HOS Complaint Handling Code and correspondence with the customer on
• the relevant in-house systems.
• Prepare documentation requested by the Housing Ombudsman Service.
• Prepare detailed reports and share learnings from complaints to prevent repeat complaints from occurring including with the senior management team.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Make a note in your calendar as interviews are to be held at our main office in Castle Donington 3rd and 5th November!

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.

We’re looking for a commercially minded Development Lead – New Business to identify, assess and secure development opportunities that support our growth ambitions. You’ll work with colleagues and partners to turn promising sites into well-designed, viable schemes that make a real difference to our customers and communities.

From initial appraisal through to handover, you’ll bring together the commercial, financial and practical detail needed to give each scheme the best possible start. You’ll build positive relationships with developers, local authorities, contractors, consultants, solicitors and funders, while keeping our customers at the heart of your decisions.

You’ll bring a background in development within a registered housing provider and a good understanding of the social housing sector. Commercially confident and organised, you’ll be comfortable managing competing priorities, budgets, financial appraisals, risk and contractual information.

Working with local authorities and property developers on development, construction or regeneration projects will be important. Knowledge of SDS ProVal or Homes England’s IMS system would be helpful, but it isn’t a dealbreaker.

You’ll need a full UK driving licence, access to a vehicle and appropriate insurance for work purposes.

What you’ll be doing

• Assessing sites and completing financial appraisals
• Negotiating commercial terms and managing risk
• Developing viable, deliverable schemes that reflect local needs
• Guiding schemes through approvals, funding and key milestones
• Working with colleagues and partners to progress each scheme
• Providing clear reports and a comprehensive handover to Programme Delivery

Sounds like me, so what are you offering?

You’ll join a friendly, supportive organisation with an amazing culture and a real focus on health and wellbeing. Alongside competitive benefits, including private healthcare options and discount schemes, you’ll have brilliant opportunities to grow and develop in a team where your judgement is trusted, your ideas are welcomed and your knowledge is valued.

Best of all, your work will help us provide quality homes and services that enable people and communities across our region to thrive.

We’re proud to be Investors in People Platinum accredited – recognition of our commitment to giving our people the best possible experience at work.

To start your Futures journey, take a look at our Role Profile. Please note that we may contact candidates or close the vacancy before the advertised closing date.

There’s more to a great repair than fixing a fault. It’s taking the time to explain what you’re doing, treating someone’s home with care and leaving them confident that the job’s been done properly.

We’re looking for an Electrician to join our Repairs Team at Futures Housing Group, helping us keep our customers’ homes safe and well maintained. You’ll use your skills to deliver quality work and a service our customers can rely on.

You’ll carry out electrical repairs and maintenance, find and fix faults, and inspect, test and commission installations in our customers’ homes. You’ll assess what’s needed and complete work safely, with as little disruption as possible.

Alongside the practical work, you’ll arrange access when needed, keep customers informed and work closely with colleagues to keep jobs moving. You’ll complete the relevant checks and certification, keep your van stock replenished and help support apprentices as they develop their skills.

Every visit is a chance to make someone’s day a little easier, and you’ll take pride in getting the details right.

What you’ll bring

You’ll be someone who takes as much care with customers as you do with your work. You’ll be comfortable explaining things clearly, adapting to customers’ needs and taking responsibility for a job well done.

You’ll need:

• NVQ Level 3 in Electrical Installations and AM2, or equivalent.
• City & Guilds 2391, or 2394/2395, Inspection and Testing qualifications.
• Knowledge of Building Regulations, including Part P and other relevant requirements.
• A safe, thorough approach to your work and a commitment to providing great customer service.

An 18th Edition qualification would be a bonus, but if you’re qualified to the 17th Edition, we’d still love to hear from you. PAT testing experience and qualifications, along with ECS health and safety certification, would also be great to bring to the role.

You’ll need a full UK driving licence for the role.

Sounds like me, so what are you offering?

Your working week will be 37 hours, Monday to Thursday, 8am–4pm, and Friday, 8am–3.30pm, with a 30-minute lunch break each day. You’ll be paid monthly, and you’ll have 25 days’ holiday, plus bank holidays and concessionary days at Christmas.

There’s room to grow and develop here, with competitive benefits and a real focus on your health and wellbeing. You’ll also be doing work that makes a difference, helping people and communities across our region to thrive.

We’re proud of our Investors in People Platinum accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Sound like your next move? Take a look at our role profile to find out more. Please note that we may contact candidates or close the vacancy before the advertised closing date.

We’re looking for two Money Management Officers, each working 24 hours per week, to provide practical, personalised support that helps our customers take control of their finances, maximise their income and sustain their tenancy.

Money worries can have a huge impact on someone’s life. You’ll work closely with customers to understand their individual circumstances, offering budgeting guidance, completing financial assessments and helping them access the benefits, grants and other support they may be entitled to.

Using a supportive coaching approach, you’ll help each customer develop a realistic plan and build the confidence and skills to manage their money more effectively.

This is a varied, customer-focused role where you’ll support people in their homes, in the community, over the phone and digitally, adapting your approach to suit their needs.

You’ll be a confident and compassionate communicator who can build trust with customers, including those who may be experiencing difficult or sensitive circumstances. You’ll take a calm, practical and non-judgemental approach, helping people explore their options and make informed decisions.

Your background in housing, benefits advice or financial services would be particularly useful. An IMA qualification is preferable but not a dealbreaker, and we’d also welcome a Level 3 CIH qualification.

You’ll need a full UK driving licence, access to a vehicle, appropriate insurance for work purposes and this role is subject to DBS checking.

A few key points of the role:

• Providing tailored budgeting advice and financial assessments
• Helping customers maximise their income by supporting applications for benefits, grants and discretionary payments
• Working with customers to create achievable financial development plans
• Supporting customers to manage priority and non-priority debts and agree affordable repayment arrangements
• Negotiating with creditors and other organisations on a customer’s behalf where needed
• Working closely with our Income Officers and partner agencies to help prevent arrears and promote financial stability

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 24 hours per week, pattern to be confirmed, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas (pro rated). We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.