We’re improving our contact centre systems so we can get even better at providing our customers with the best possible service. While we make these improvements to our technology, we will only be able to answer emergency calls between 2pm-5pm on Wednesday, June 27th. We will also be unable to answer emails, web chats or MyAccount messages during that time. Sorry for any inconvenience this might cause.
We're asking all of our private Telecare customers to pay by Dircet Debit from now on. Check our FAQs to find out why.
If you've had a letter about your rent increasing or decreasing, you may have some questions. To save you some time, here's some of our frequently asked questions.