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Welcome to

Futures Housing Group

We're a not-for-profit housing association that's been providing affordable homes and supporting people across the East Midlands for nearly 20 years.
My home

Report a repair

Fill in our online form

Log in to Rent Hub

View your balance and pay

Customer Contact Hub

How to get in touch

The Help Hub

Find answers fast

Policies

Read our key policies

Comments, compliments and complaints

Share your feedback with us so we know what we're doing well and what we could improve.

Find out more

Sign up to our online community

Join My Voice to easily have your say on our services, and earn points to swap for vouchers!

Find out more
careers at futures

Careers at Futures

Futures is a great place to work - and it's not just us saying that. We're one of just a few organisations nationwide to achieve the prestigious Investors in People Platinum standard.

Working at Futures

Tenant Satisfaction Measures

A snapshot of our main customer satisfaction scores for 2025–26.

See all our scores here
80%
Customer satisfaction
overall service
84%
Customer satisfaction
overall repairs service

Customer satisfaction

Listening to customers
69%
Keeping you informed
75%
Estate Walkabout 1

Join us on our estate walkabouts

Give us feedback about where you live and let us know how we can help.

See all our estate walkabout dates

Latest news

Stay tuned and check out our newsroom and community news pages to find all our past news and updates.

More news