Current vacancies

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’, could you be the one needed to complete our awesome Arboriculture team?

As part of this dedicated team no two days will be the same, you’ll want to be a big part of our outside spaces looking tip top!

This role will have you enjoying all weather types that the UK seasons bring us!

What we look for in our Arborists:

• Expert Tree Care & Surgery (BS 3998:2010)
  Delivering full-spectrum tree work from pruning to stump management in compliance with the latest British Standard for Tree Work recommendations.
• Highly Skilled & Autonomous Professionals
• Equipped with the right qualifications and training to confidently operate independently when required.
• Precision in Planning & Execution
  Accurately interpret plans and specs, map out job sites, and drive task completion with comprehensive documentation and paperwork.
• Impeccable Record‑Keeping
  Maintain detailed logbooks for vehicles, plant equipment, and work schedules ensuring transparency and accountability.
• Eco‑Conscious Waste Handling
  Manage all waste in line with our certified environmental system, aligning with industry best practices.
• Safety‑First Culture
  Fully informed of relevant risk assessments, hazards, and control measures—committed to safeguarding both people and the environment.

Preferred Skills

• Knowledge of UK tree species
• Full UK drivers license

Qualifications (or equivalent)

• First Aid (Forestry desirable)
• NPTC Unit CS30 – Maintaining a chainsaw
• NPTC Unit CS31 – Felling small trees
• NPTC Unit CS38 – Climb Trees and Perform Aerial Tree Rescue
• NPTC Unit CS39 – Operate the Chainsaw from Rope and Harness
• NPTC Unit CS40 – Aerial tree pruning

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being.

To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year.

Your working week will be 37 hours.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We are looking for a special someone who’ll take responsibility for the first impression of a customers’ new home. As you close the door behind you, you’ll want the next person walking through it to see your achievements.

A well as showcasing your excellent eye for detail you’ll pay particular attention to the restoration of areas affected by damp and mould.

As part of our dedicated team, no two days will be the same as you will also provide a relief service to ensure our general, communal areas and community centres are tip-top too.

You’ll need your full driving licence and relevant experience in a similar role, and most importantly want to work hard to get the job done.

A few key points from our role profile:

• Undertake the internal and external cleaning to properties and associated areas i.e. Office stores, Yard, communal areas, community centres etc.
• Undertake the cleaning of Damp and Mould in customer’s homes
• Undertake other duties as requested by the Supervisor(s)/Company Manager
• Assist in the general decorating dwellings.
• Keep accurate vehicle, plant equipment and work programme records.
• Ensure waste is managed in line with the business certified environmental system.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37 with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a housing officer to hit the ground running. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

You’re truly customer focussed and ready to deliver a broad range of services to our customers across the Daventry, Northamptonshire area.

Using your practical knowledge and problem-solving you’ll be providing a customer-focussed approach while supporting the work of the Safeguarding and Domestic Abuse Coordinators and Homechoices team, whilst collaborating with external partners to enhance and support the wider community needs.

Far from being bound to your desk, you’ll be given the technology to work effectively in the community.

This role will give you the perfect platform to showcase your housing background and the skills you’ve gained in a range of tenancy matters from sign-ups, tenancy breaches, safeguarding, domestic abuse issues and attending court.

A few key points from our role profile:

• Ensure all tenancy matters, including changes to tenancy, are actioned in a way which demonstrates effortless customer experience.
• Ensure a focussed response to ASB and other tenancy breaches using appropriate action and ensuring cases are responded to quickly and professionally. Taking responsibility for any legal and court action required, ensuring evidence is secured, witness statements and court paperwork completed in a timely manner and in conjunction with any legal representative of the organisation, attending court as and when required, including directional hearings on behalf of the organisation.
• Provide short term tenancy support to customers who are at risk of, or in breach of their tenancy. Signposting to partners where appropriate.
• Undertake regular inspections, taking responsibility for resolving low level issues in a re-active manner.
• Develop and maintain effective relationships with partners, providing effortless experiences for customers.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re looking for an exceptional investigator with an eye for detail and a natural talent for building relationships, to join our small Complaints Team on our mission to deliver ‘Great Places’, 'Great Services’, and ‘Great Tomorrows’.

You’ll be part of a wider Contact Centre Team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change by collating trend data and communicating findings to the business to inform service change preventing complaints from occurring, escalating, or reoccurring.

You’re someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints skills you’ve developed in your career so far.

With your proven track record you’ll be adept at investigating stage 1 and 2 complaints and preparing information for the Housing Ombudsman Futures will be the perfect platform to showcase your strong analytical and problem solving skills.

A few key points from out role profile:

• Adopt a fair and impartial approach to visiting customers in their homes to understand the complaint and collate any evidence.
• Make decisions on compensation and good will gestures based on individual customer impact.
• Ensure a fair, logical, and consistent approach to agreeing compensation in line with our policies and procedures.
• Take ownership of the complaint resolution from start to closure, ensuring that the customer is regularly kept informed of progress.
• Prepare high level written complaint responses fit for scrutiny from the Housing Ombudsman Service.
• Keep accurate records and evidence of the investigation, compliance with the HOS Complaint Handling Code and correspondence with the customer on
• the relevant in-house systems.
• Prepare documentation requested by the Housing Ombudsman Service.
• Prepare detailed reports and share learnings from complaints to prevent repeat complaints from occurring including with the senior management team.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Make a note in your calendar as 1st stage remote interviews are 2nd September and 2nd stage will be at out main Castle Donington office, 5th September.

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.

But we’d be nothing without the amazing crew that make everything we do for customers and communities possible, and that’s why we are on the hunt for someone who’ll support in making our services and the people who deliver them the very best they can be.

As a housing association that’s been providing homes and services for almost 20 years, we’re proud of the difference we make. We don’t just provide homes – we support customers and the communities they live in to thrive. Our purpose is to create a safe, secure and inclusive environment where our customers can thrive, and this is where you come in.

You’ve probably worked in a senior housing and communities role so far, as first and foremost you’ll be someone who has a passion for housing. You’ll need to be forward-thinking, thrive on challenge while leading with integrity, and a manager whose coaching methods really do get the best out of the team.

You’re also likely to have experience of collaborating with partners which will serve you well as you represent Futures Housing Group at relevant partnership meetings across the Group.

A few key points from our role profile:

• Support the Director of Housing in the delivery of an effective community engagement strategy.
• Support the Head of Customer Experience with the development of FHG’s tenancy support offer, identifying partnerships and funding opportunities to enhance the existing service, ensuring positive outcomes for customers.
• Support the Director of Housing in implementing new projects and developing innovative ways to achieve the objectives within our corporate plan and meeting the requirements of the Regulatory Consumer Standards, Awaabs Law and HHSRS and any other regulatory or legislative requirements that arise.
• Support the Communities Manager with the management of the communities Team Leaders, including providing competent technical advice and supporting decision making to ensure that the most appropriate enforcement action is being considered and taken on anti-social behaviour cases and other breaches of tenancy agreements and lease conditions.
• Lead and develop the Communities service, ensuring the best use of housing stock and resources. Collaborate with colleagues across Asset Management and Development teams in relation to the Asset Maximisation Programme.

Here’s our full role profile: https://futureshg.info/Head-of-Communities-job-role

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing and inclusive culture.

We offer a state of the art workplace, competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. We also offer great flexibility around business needs. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile. Please note we may contact candidates prior to the closing date.

Are you one of those people who always has an eye on the gossip? Do you make it your business to know what’s going on? And, more importantly, do you have the professional skills and creative flair to help make sure that your colleagues know what you know?

Well in that case you might be just who we’re looking for. We need a brilliant communicator to lead our internal communications and help our 400 plus team members stay informed and connected. You’ll need to be able to build great relationships across the organisation and make sure you use the right channels and approaches to help everyone stay in the loop – whatever their role or location. You’ll also need to be a true team player who can get stuck in and help with team-wide projects too. And please don’t apply if you’re not at ease working in the digital domain.

Your work will excite and inspire others and bring our passion for providing great homes to life for all our employees. You will need to be able to bring fresh and creative ideas into play to inform and engage and put our FACTS values at the heart of all we do and say.

You’ll need to enjoy juggling multiple projects, write like a pro, spot a typo from 100 metres and be comfortable experimenting with new tools and techniques.

To convince us that you’re the right person, you’ll need strong previous experience in internal communications in a multi-site organisation and tip-top skills. If you can also take a great photo or shoot semi-pro video you’ll also stand out for us.

This is a rewarding, fun and varied role within a friendly, innovative and growing organisation that’s adding huge social value to families and communities across the East Midlands. And no – we’re pretty sure that working here won’t bug you…

A few Key points from our Role Profile

• Contribute to or lead cross-team work and projects including keeping websites and social media channels up-to-date and generating content (written, image-based and multimedia) to share and promote the organisation across all channels.
• Lead on employee communications, engagement campaigns, information-sharing across the workforce and promote two-way dialogue.
• Ensure all employee groups and roles are communicated with effectively through channels and formats tailored to their working environment and circumstances.
• Support other employee-facing communication projects (including business transformation) across the business which support strategic objectives.
• Ensure seamless employee communications activity across both digital and traditional channels.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’. Could you be the one we’re looking for to take the first step on your Futures’ journey as our very first Procurement Apprentice on an initial 15 month fixed term contract. Please note that Apprenticeship start salaries are age dependent and may vary accordingly.

You’ll be part of a supported, knowledgeable and proactive team who’ll be there to guide you as you assist with procurement administration, contract support, supplier onboarding and procurement compliance processes, while gaining experience in line with core competences of professional procurement practice.

You’ll be organised and you’ll need those great communication/attention to detail skills of yours. You’ll also be comfortable with numbers, accurate and have a passion for data which will be valuable as you progress with your learning in this great opportunity to enter the world of procurement.

A few key points from our role profile:

• Gain proficiency in software platforms including MS Excel, Word, and procurement systems (e.g., Procurement Portals, Orchard).
• Attend in-house and online training aligned with public sector procurement and compliance.
• Build confidence in supporting and interacting with suppliers, internal stakeholders, and the wider procurement team.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

To start your Futures Journey, take a look at our full Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re really proud of our Repairs Team at Futures and their commitment to providing our customers with the best service possible, due to internal promotions we’re now on the hunt for a Roofer Bricklayer to join the team.

You’ll find with us perfect platform to showcase your high quality work and the skills you've gained in your career so far in the building maintenance and construction industry.

You’ll be a great communicator as you’ll liaise with customers and Work Planners to ensure the Planned and Responsive works you do provide a great customer experience by being on time and to a high standard

A few key points from our role profile:

• To carry out a range of roofing, pointing, chimney repairs, tiling, brickwork repairs, plaster patching, concreting and other jobbing bricklaying repairs in and around domestic properties.
• Minimise disruption to customers and ensure compliance with safe methods of working in line with the Health and Safety at Work Act, Building Regulations & FHG’s Health, Safety and Environment Policy.
• Maintain effective communication with the supervisory/administration and management staff passing on information, concerns, and problems regarding any jobs.

You’ll have access to one of our company vans for visiting homes and you’ll love the variety this role brings. Above all you’ll take pride in a job well done, knowing that you’ve made a real difference to our customers.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being.

To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year.

Your working week will be 37 hours.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.