Current vacancies

We’re on the hunt for an Assets Liaison Administration Officers to support our growing Assets Management team are you ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’?

You’ll definitely be looking for variety in your next role, no two days will be the same as you ensure works are completed, the sustainability of works programmes, investigate complaints and provide diary management for the team to name but few!

You’ll work closely with local authorities, attend customer visits and support our customers ensuring they are at the heart of everything you do.

Your great ICT and communication skills will be an asset to you in this role, you’ll also need that driving licence of yours and access to a car as you’ll have a great mix of desk based and out and about!

So what’s in it for me?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.

We’re proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a housing officer to hit the ground running, are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

You’re truly customer focussed and ready to deliver a broad range of services to our customers across the East Midlands.

Using your practical knowledge and problem-solving you’ll be providing a customer-focussed approach while supporting the work of the Safeguarding and Domestic Abuse Coordinators and Homechoices team, whilst collaborating with external partners to enhance and support the wider community needs.

Far from being bound to your desk, you’ll be given the technology to work effectively in the community.

This role will give you the perfect platform to showcase your housing background and the skills you’ve gained in a range of tenancy matters from sign-ups, tenancy breaches, safeguarding, domestic abuse issues and attending court.

A few key points from our role profile:

• Ensure all tenancy matters, including changes to tenancy, are actioned in a way which demonstrates effortless customer experience.
• Ensure a focussed response to ASB and other tenancy breaches using appropriate action and ensuring cases are responded to quickly and professionally. Taking responsibility for any legal and court action required, ensuring evidence is secured, witness statements and court paperwork completed in a timely manner and in conjunction with any legal representative of the organisation, attending court as and when required, including directional hearings on behalf of the organisation.
• Provide short term tenancy support to customers who are at risk of, or in breach of their tenancy. Signposting to partners where appropriate.
• Undertake regular inspections, taking responsibility for resolving low level issues in a re-active manner.
• Develop and maintain effective relationships with partners, providing effortless experiences for customers.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

Who are we looking for?

We’re on the hunt for two fabulous CRM Developers to join our fantastic team team to work alongside our Technology Partners in the successful delivery of our exciting CRM project.

You’ll find with us the perfect platform to showcase your background as a Developer on a Microsoft Dynamics CRM implementation and proficiency in related technologies.

You’ll be self-motivated, have great technical documentation skill and if you have a knowledge of housing systems and the social housing system even better, but it’s not a deal breaker!

You’ll be a great communicator across all business levels with the ability to self-motivate, using your collaboration and translation skills to deliver appropriate solutions.

You’re a real team player, eager to be part of a super supportive team working closely for the right results, ready to help each other out every step of the way!

A few key points from our role profile:

• Leverage out of the box Dynamics solutions and develop Dynamics in line with business expectations.
• Assist in designing and developing integration with key line of business applications.
• Actively seek and develop areas for improvement to platform performance and stability.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

Futures Housing Group is dedicated to achieving effortless customer experiences. Business Change and Digital Transformation strategies seek to engage with customers, on a much wider basis and across our wider geographical operating area via online and digital platforms. A critical component to our success is how we learn and develop from customer feedback.

We are looking for someone to lead the team and be the specialist for the Group on customer data, insight and analytics. This position will focus on helping the Group collect, use and understand the data we have about our customers to ensure delivery of our corporate objectives.

Reporting to the Group Director of Business Change & Strategy, you will be expected to facilitate and expedite our strategic aims for digital self-service, which is both effortless for customers and ultimately reduces our service costs. You will develop a reliable and consistent method of capturing customer feedback across all frontline services to map and understand their journey.

We need someone who can hit the ground running and develop the team. You will have practical experience of producing analytical data, research design and customer segmentation. Able to understand the minutia of data you will have the ability to explain it in a way others can understand.

To be successful in this role, you will be able to manage multiple initiatives, meet conflicting demands and be able to handle pressures of meeting targets and deadlines. This is a role which offers the opportunity to shape a team and influence the future of our customer offer.

A few key points from our role profile:

• Encourage a partnership approach across the Research and Intelligence team, working with all areas of the Group to deliver corporate objectives.
• Derive meaningful customer insight data, from a variety of channels to produce strategic measures that support the Group in understanding the customer experience and inform strategic planning and policy development.
• Ensure that all complaints and expressions of dissatisfaction are dealt with and managed and an effective feedback loop is in place so that any learnings are identified and acted upon.
• Provide a wide range of online information to customers with accountability for all online engagement.
• Develop a customer forum ensuring that customers are consulted on all aspects of our services and are advised of the outcome of their involvement.
• Produce, analyse and qualify data, dashboards and reports on all aspects of the Customer Experience Directorate.
• Develop a reliable and consistent method of capturing customer feedback across all frontline services, including supporting services to map and
• understand their customer journey and apply specialist knowledge of using customer feedback metrics and positioning of surveys to derive meaningful data.
• Responsible for improving the customer experience delivered by new and ongoing projects and market research ensuring the voice of the customer is incorporated.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a Right to Buy & Shared Ownership Assistant to join our supportive and hardworking Development Team.

You’ll have real an eye for detail and a genuine interest in social housing, demonstrating daily your organisational skills as you effortlessly glide through the variety of tasks this role offers.

You’ll have the perfect platform to showcase the skills you’ve gained in your career so far, supporting with legal compliance on property sales through the right to buy and right to acquire along with collating information required for solicitors on property resales.

Most of all you enjoy building relationships, working in collaboration with internal and external partners as we continue to put customers at the heart of everything we do.

A few key points from our role profile:

• Receive, evaluate and process Right to Buy and Right to Acquire applications with support from the RTB/SO officer ensuring they are processed in line with procedures and statutory requirements.
• Receive and process Shared Ownership staircasing enquiries through to legal completion.
• Receive and process Shared Ownership assignment enquiries through to legal completion.
• Processing Right to Buy and Right to Acquire aftersales, restrictions on Land Registry titles and discount repayment calculation.
• Processing Open Market Sales aftersales, dealing with restrictions to allow sales to go through smoothly.
• Producing and marking up conveyancing plans for all types of sales.
• Raising purchase orders on our internal finance system.
• Collating information from internal systems and colleagues to produce leaseholder packs in the form of LPE1.
• Checking rent and service charge accounts, apportioning balances leading to completion.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

What we’ll do for you.

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

There will be an initial training period in the office then you’ll be able to benefit from agile working, splitting your time between your chosen location and office base according to business demand.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.