We’re on the hunt for a part-time (22.5 hours) positive, friendly and empathetic Customer Service Agent to join our buzzing, friendly and experienced team, ready to support you on your career journey and our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so you’ll need to be calm under pressure, resilient and respectful – even when faced with challenging situations.

You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.

You’ll start your career journey in our amazing new workspace and on completion of your 3-month training period and having met the necessary criteria you’ll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, you’ll have access to our local Touchdown points where you can book a desk, work alongside your colleagues or those from other teams. We also invest in your development, taking your progression very seriously. Whatever you put in you get out!

Above all you’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!

Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why we’ve invested in a state-of-the-art building along with games area in our Atrium and free refreshments. Our aim is to make your working week as rewarding as possible.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days (pro rata) holiday a year plus bank holidays and 22.5 hour working week, we also promote the chance to buy and sell holiday throughout the year. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey take a look at our role profile! Please note we may contact candidates prior to the closing date or close early should application levels be high.

But we’d be nothing without the amazing crew that make everything we do for customers and communities possible and we’re on the hunt for someone who can make a difference to the people that make us everything we are.

We know there is a huge amount of be proud of and celebrate when it comes to our people and culture. But we don’t take the challenge of being an organisation that people want to be part of lightly. We know that there are areas where we can still do better and that a big part of our success - as a provider and an employer - comes from continuing to invest in and develop the right culture.

To make sure we get this right and are on a firm path to being truly outstanding we’re creating a new team that’s focused solely on evolving and strengthening our culture.

As well as supporting people through change and creating a place of psychological safety, the team will lead our equity, diversity and inclusion approach, leadership development academy, employee engagement and work with our PR & Communications team to head up our employer brand.
But we need the right person to build, lead and shape it.

That’s where you come in.

You’ve probably worked in HR-related or culture roles so far. And likely to have experience of organisational development and talent management. But if you’ve a different lived experience which involves engagement, change and transformation or professional development, we’re open to your experience and your application is welcomed.

A few key points from our role profile:

• Strengthen our company culture by leading strategic initiatives that help us evolve and by being our cultural steward.
• Boost employee engagement by developing inclusive experiences and influencing across the organisation.
• Promote behaviour aligned to our FACTS values, ensuring they are embedded into how we work and think.
• Deliver on, and support employees, through organisational change.
• Develop and deliver the group-wide leadership academy.
• Ensure we are inclusive with a robust EDI strategy that is owned and applied by all.
• Create and maintain a measurable psychologically safe place to work, for all colleagues.
• Ensure the group attracts, develops and retains quality people through effective talent management, heading up our employer brand.
• Work closely with the Head of People & Development to ensure cultural alignment in delivering people strategy activities outside of core responsibilities.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You'll have a 37 hour working week with 30 days holiday and concessionary days between Christmas and new year. We also offer fleixible working for most roles, along with career break options.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our job pack https://futureshg.info/head-of-culture-job-pack and full role profile https://futureshg.info/head-of-culture-job-profile. Please note given the current fast paced market we may contact candidates or close the vacancy prior to the closing date.

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’

We’re really proud of our Repairs Team and their commitment our customers and we’re now on the hunt for a special person to join the team as Plasterer.

You’ll find with us perfect platform to showcase your high quality work and the skills you've gained in your career so far in the building maintenance and construction industry.

You’ll be a great communicator as you’ll liaise with customers and Work Planners to ensure the high standard of plastering in our homes.

To be considered you’ll need to have:

• Minimum NVQ level 2 or City & Guilds of equivalent in Plastering.
• Knowledge and experience of Health & Safety issues relating to repairs & maintenance & construction trades.
• A full UK driving licence

You’ll have access to one of our company vans for visiting homes and you’ll love the variety this role brings. Above all you’ll take pride in a job well done, knowing that you’ve made a real difference to our customers.

A few key points from our role profile:

• Minimise disruption to customers and ensure compliance with safe methods of working in line with the Health and Safety at Work Act, Building Regulations & FHG’s Health, Safety and Environment Policy.
• Maintain effective communication with the Supervisory/ administration and management staff passing on information, concerns, and problems regarding any job.
• Attend pre-arranged responsive repair appointments to carry out work or contact customers directly to make access arrangements.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date.

We’re really proud of our Repairs Team at Futures and their commitment to providing our customers with the best service possible, due to internal promotions we’re now on the hunt for a special someone to join the team as a Window & Door Fitter.

You’ll find with us perfect platform to showcase your high quality work and the skills you've gained in your career so far in the building maintenance and construction industry.

You’ll be a great communicator as you’ll liaise with customers and Work Planners to ensure the Planned and Responsive works you do provide a great customer experience by being on time and to a high standard

To be considered you’ll need to have:

• Minimum NVQ level 2 (or City & Guilds) in Fenestration or Carpentry & Joinery
• Knowledge and experience of Health & Safety issues relating to repairs & maintenance & construction trades.
• A full UK driving licence

A few key points from our role profile:

• Minimise disruption to customers and ensure compliance with safe methods of working in line with the Health and Safety at Work Act, Building Regulations & FHG’s Health, Safety and Environment Policy.
• Maintain effective communication with the Supervisory/ administration and management staff passing on information, concerns and problems with regard to any jobs.
• Attend pre-arranged planned, responsive or void appointments to carry out work or contact customers directly to make access arrangements.

You’ll have access to one of our company vans for visiting homes and you’ll love the variety this role brings. Above all you’ll take pride in a job well done, knowing that you’ve made a real difference to our customers.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date.