Current vacancies

We’re on the hunt a special person to really engage with our Customers, facilitating Customer led scrutiny through collated feedback. Are you ready to commit to providing our Customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

You’ll find this role a great platform to showcase your great people skills as our Customer feedback is integral to the service. Relationship building is key as you’ll demonstrate this through your ability to influence others, drive change and really hear our Customer voice.

You’ll be actively recruiting Customers to take part in scrutiny activities, supporting them through the process and sharing information to ensure effective scrutiny.

You’ll be a real collaborator too as you’ll be working alongside ither teams as you inform of decisions and make recommendations in this brand new role!

A few key points from our role profile:

• Facilitate and coordinate customer led scrutiny within the organisation ensuring a collaborative approach to service improvement by using the customer voice.
• Work in collaboration with the Customer Feedback Coordinator to share customer feedback data with the Customer Experience Committee to help inform decision making around service areas for scrutiny.
• Work with service managers to obtain information relevant to the area of scrutiny and present it to customers in accessible way.
• Recruit and engage customers to carry out scrutiny for the organisation.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a positive, friendly and empathetic Customer Service Agent to join our buzzing, friendly and experienced team ready to support you on your career journey and our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so you’ll need to be calm under pressure, resilient and respectful – even when faced with challenging situations.

You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.

You’ll start your career journey in our amazing new workspace and on completion of your 3-month training period and having met the necessary criteria you’ll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, you’ll have access to our local Touchdown points where you can book a desk, work alongside your colleagues or those from other teams. We also invest in your development, taking your progression very seriously. Whatever you put in you get out!

Above all you’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!

Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why we’ve invested in a state-of-the-art building along with games area in our Atrium and free refreshments. Our aim is to make your working week as rewarding as possible.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days (pro rata) holiday a year plus bank holidays and 37 hour working week, we also promote the chance to buy and sell holiday throughout the year. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey take a look at our role profile! Please note we may contact candidates prior to the closing date or close early should application levels be high.

We’re on the hunt for a special someone to hit the ground running in support of our Independent Living Schemes as part of our Communities Service, on a 12 month fixed-term contract . Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

You’ll assist in the delivery of a broad range of services to some of our most vulnerable customers across our Daventry district, using your practical knowledge and problem-solving to provide a customer-focussed approach.

You’ll be looking for real variety in your role; interacting with our customers, external agencies and partners, your team and the wider business, as well as signposting customers to appropriate support services.

You’ll also be looking for a challenge which will put your knowledge of housing law and customer focus to excellent use when dealing with anti-social behaviour, tenancy issues, property viewings and sign-ups with new customers.

A few key points from our role profile:

• Signpost customers to FHG tenancy support team for money advice and/or other third-party agency support where appropriate.
• Consult with customers regarding any proposed works on schemes, ensure customers views are taken into consideration and encourage customers to engage with all activities which may affect their home.
• Liaise with the Communities Team where action is required and in response to unacceptable and anti-social behaviour which is impacting on the wider community.
• Support Community Housing Officers in collating evidence to support any necessary action as required.
• Promote community engagement activities by supporting community groups and events in communal areas/centres.
• Programme and install any enhanced or upgraded Telecare or Assistive Technology for Futures’ customers.
• Attend any faulty Telecare equipment as and when required during normal working hours across the Group.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

So, what’s in it for me!

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a special someone to hit the ground running in support of our Programme Delivery team. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’ Great Services’ and ‘Great Tomorrows’?

You’ll be joining Futures at an exciting time of change for the Group, delivering a full range of services on an exciting range of projects giving our Clerk of Works real diversity in their role.

You’ll be a completer, finisher with a real talent for partnering with Contractors and Project Teams alike.

You’ll be proactive in identifying potential difficulties, swift in taking preventative actions and detail focussed when reporting on contract progress.

You’ll be quality focussed when meeting project targets and your technical knowledge will be invaluable when executing our schemes in accordance with standards.

A few key points from our role profile:

• Monitor the quality of all materials and workmanship ensuring compliance with the building contract/development agreement and drawings/specifications. Carry out all snagging and weekly technical inspections to ensure completion to required standard. To deliver a full range of clerk of works services on allocated projects, be it S.106 planning gain, package deal, off-the-shelf purchases and/or land-led development.
• Ensure the Employers Agent and their representatives undertake the relevant number of inspections. Working with the Employers Agent to advise of potential problems and establish satisfactory construction outcomes.
• Work in close partnership with the contractor and Internal and external project team, to support the overall objectives of construction to time, cost and quality of the project.
• Keep accurate records on site and report regularly to the Futures scheme project manager. Provide specific contract and general technical support to the team.
• Ensure that all adoption inspections have been carried out together with all work for the final handover.
• To take action to identify potential difficulties on site and take preventative actions.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date.

Supporting every employee of Futures Housing group is our amazing ICT Team, no matter what the issue their determination is to fix the problem and continuously improve the service.

We’re on the hunt for a Senior ICT Service Desk Technician to support our team.

We’re a progressive company, there’s never a dull moment so you’ll be putting the skills gained in your career so far to great use providing 1st and 2nd line technical support.

You’ll demonstrate a real team spirit, the desire to be ‘hands on’, be flexible and willing to attend sites when required as well as a desire to want to be part of upcoming ICT projects with the capability manage as required.

You’ll be a class collaborator sharing what you know, offering support and development as needed, working in partnership with the whole group in our pursuit of effortless customer service.

You'll also need that full UK driving licence of yours and access to a vehicle for work purposes in this role.

A few key points from our role profile:

• Provision, maintenance, support and development of appropriate ICT infrastructure, systems, and data quality/security controls to ensure their availability, reliability, and integrity always.
• Provide 1st and 2nd line technical expertise, proactively supporting end users and other ICT colleagues and the development/delivery of the Group’s ICT strategy.
• Provide and implement support services internally to the ICT team, including but not limited to technical input/support; data preparation; ICT procurement, ensuring where possible that ICT hardware is in stock available at all times liaising with third party suppliers; maintaining supplier records; provision of management information/reports, documentation and all aspects relating to assisting the team in the development, delivery, and support of the Group’s ICT systems.
• End to end management of incidents, problems, support, and change requests, with escalation to internal 2nd line support and/or external suppliers where required

So, what’s in it for me!

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your working week will be 37 hours. To support your work life balance, in addition to 25 days holiday a year plus bank holidays, concessionary days at Christmas and we also promote the chance to buy and sell holiday throughout the year.

We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.

We’re proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.