Current vacancies

We’re looking for an exceptional investigator with an eye for detail and a natural talent for building relationships, to join our small, proactive Complaints Team.

You’ll be part of a wider Customer Experience team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change by collating trend data and communicating findings to the business to inform service change preventing complaints from occurring, escalating, or reoccurring.

You’re someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints skills you’ve developed in your career so far.

With your proven track record you’ll be adept at investigating stage 1 and 2 complaints and preparing information for the Housing Ombudsman Futures will be the perfect platform to showcase your strong analytical and problem solving skills.

A few key points from out role profile:

• Adopt a fair and impartial approach to visiting customers in their homes to understand the complaint and collate any evidence.
• Ensure a fair, logical, and consistent approach to agreeing compensation in line with our policies and procedures.
• Take ownership of the complaint resolution from start to closure, ensuring that the customer is regularly kept informed of progress.
• Prepare high level written complaint responses fit for scrutiny from the Housing Ombudsman Service.
• Keep accurate records and evidence of the investigation, compliance with the HOS Complaint Handling Code and correspondence with the customer on
• the relevant in-house systems.
• Prepare documentation requested by the Housing Ombudsman Service.
• Prepare detailed reports and share learnings from complaints to prevent repeat complaints from occurring including with the senior management team.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Make a note in your calendar as interviews are to be held at our main office in Castle Donington 3rd and 5th November!

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.

At Futures we’re committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

We’re on the lookout for a General Yard and Stores Person to join our Repairs Team and support the planned move of our depot. If you’re practical, organised, safety conscious and enjoy keeping things running smoothly behind the scenes, we’d love to hear from you.

This is a great opportunity to play an important part in the day to day running and upkeep of our yard and stores area. You’ll keep the site well maintained and easy to use, manage incoming items, monitor stock levels and make sure everything is where it needs to be.

You’ll make sure the depot works well for colleagues using it every day. From recording deliveries and arranging waste collections, to taking items out to operatives on site, your work will help teams deliver services safely and efficiently.

At interview you’ll need to show us your full UK driving licence. A forklift licence and knowledge of building maintenance products would be a bonus, but they’re not deal breakers. More importantly, you’ll be organised, willing to learn, aware of health and safety requirements and comfortable working with colleagues to get things done.

We know roles like this haven’t always attracted a wide mix of applicants, and we’re keen to change that. If you have the right attitude, take pride in being organised and are keen to learn, we’d encourage you to apply, even if you don’t tick every single box.

You’ll also look after site security, make sure everything is secure overnight and act as a main key holder. It’s a varied role where good communication, common sense and a proactive approach will make a big difference.

A few key things you’ll be doing:

• Record and process deliveries promptly.
• Support colleagues during the depot move.
• Keep the yard, stores area and wider site tidy, safe and well maintained.
• Monitor stock levels, record returned materials and reorder items when needed.
• Arrange waste collections, take items to operatives on site and follow health and safety procedures.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a supportive organisation with a great culture. We offer competitive benefits including private healthcare options, discount schemes and a strong focus on health and wellbeing. You’ll have opportunities to grow and develop, knowing you’re helping people and communities across our region to thrive.

This is a 37 hour per week role, working Monday to Thursday, 8:00am to 4:00pm, and Friday, 8:00am to 3:30pm, with 30 minutes for lunch. You’ll be paid monthly and get 25 days holiday plus bank holidays and concessionary days at Christmas.

We’ve also been awarded the coveted Investor in People Platinum award, the highest level of IiP accreditation, which recognises organisations that are passionate about helping colleagues feel supported, valued and able to do their best.

To start your Futures journey, take a look at the role profile. Please note, we may contact candidates or close the vacancy prior to the closing date.

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’, could you be the one needed to complete our awesome Repairs team in Daventry?

We’re on the hunt for a Maintenance Operative, so, if you’re a multi-talented tradesperson, looking for a permanent role with a company that aims to provide excellent customer experiences, we want to hear from you.

You’ll be part of a growing repairs team, visiting customers’ making bricklaying and roofing repairs, showcasing your eye for detail and excellent standards.

At interview you’ll need to show us your full clean driving licence and in order to be considered you’ll need to have a full driving licence.

If you have it we’d like to see your C&G or NVQ Level II in Roofing, Bricklaying or Carpentry, but this is not a deal breaker.

You’ll be working in a team of two with use of a company van during the day, visiting our customers’ homes, fixing various issues, taking pride in a job well done, knowing that you’ve made a real difference to our customers.

A few key points from our role profile:

• To carry out a range of bricklaying or carpentry tasks in line with your skill set as issued to you by the work planner.
• To work as part of a two team to deliver our roofing programme and to support other team members when requested.
• Minimise disruption to customers and ensure compliance with safe methods of working in line with the Health and Safety at Work Act, Building Regulations & FHG’s Health, Safety and Environment Policy.
• Attend pre-arranged responsive repair appointments to carry out work or contact customer directly to make access arrangements. Work flexibly to enable repairs to be carried out at times arranged with the customer.

Sound like you? Click Apply!

Please note we may contact candidates or close the vacancy prior to the closing date.

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’, could you be one of the two people needed to complete our awesome team as Painter Decorator & General Duties Operative?

You'll have variety in this role as your duties will include both external and internal painting and decorating works including the treatment and restoration of areas affected by damp and mould.

To be considered you’ll need a recognised formal apprenticeship qualification (or equivalent), such as a City and Guilds or NVQ Level 2 in painting.

You'll be able to demonstrate your talent and the skills gained in similar roles, along with a working knowledge and understanding of health & safety and COSHH legislation.

Your full UK (manual) driving licence is essential as you’ll have use of a company van, complying with the standard requirements of our company insurers.

A few key points from our role profile:

• Undertake the internal and external decoration to properties and associated areas i.e. communal areas community centres etc.
• Attend damp, mould and condensation (DMC) jobs and treat affected areas with wash and sterilisation treatment, redecorate with paint with fungicidal additive, and anti-condensation coating if required. Ensure the customer is aware of the products used and the necessary precautions to be taken.
• Assess for possible causes of DMC jobs and report back potential solutions for action, including inspections of lofts as necessary.
• Carry out works to alleviate future DMC - remove and relay damaged loft insulation, relay uneven loft insulation, add loft insulation as required.

Sounds like me, so what are you offering?

Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’re proud of our Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date