Policies and compliance

Find our key policies and how we ensure we follow the rules and regulations that relate to our work.

Explore our policies

These policies and documents explain how we aim to support our customers and provide a fair, consistent service. As a responsible landlord and employer, we follow the strict conditions set by Government and regulatory bodies to make sure that we meet our responsibilities to our customers, partners and staff.

Our key policies and documents are listed below and regularly updated when necessary.

Previous gender pay gap reports

 

More useful website information

Use the links below to read our website‑related policies, such as accessibility, cookies, and email guidance.

Accessibility Email disclaimer Cookie policy Website terms of use

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Have a question about our policies?

If you’d like more information or need help understanding any of our policies, please get in touch using our contact form.

Customer enquiries form