Policies and compliance

Find our key policies to see how we deliver fair, responsible services.

Explore our policies

Our policies explain how we support our customers and deliver services fairly and consistently. They also show how we meet the standards and responsibilities expected of us as a landlord and employer.
Next review date: September 2027

Aids and adaptations policy

Next review date: September 2027

Antisocial behaviour policy

Next review date: September 2027

Assignment of tenancy policy

Next review date: May 2029

Compensation policy

Next review date: February 2029

Complaints & compliments policy

Next review date: November 2027

Data protection policy

Next review date: August 2028

Decant (temporary relocation) policy

Next review date: July 2028

Domestic abuse policy

Next review date: August 2026

Equity & diversity policy

Next review date: June 2027

Hate Crime & Hate Incident Policy

Next review date: December 2028

Health, safety and environment policy

Next review date: August 2027

Home choices policy

Next review date: January 2028

Neighbourhood facilities and communal spaces policy

Next review date: February 2028

Procurement Policy

Next review date: 2029

Repairs policy

Next review date: September 2027

Safeguarding policy

Next review date: June 2029

Social Tenants Access to Information Requirements (STAIRs) policy

Next review date: September 2027

Tenancy policy

Next review date: January 2027

Tenancy succession policy

More useful website information

Use the links below to read our website‑related policies, such as accessibility, cookies, and email guidance.

Accessibility Email disclaimer Cookie policy Website terms of use Privacy notice

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Have a question about our policies?

If you’d like more information or need help understanding any of our policies, please get in touch using our contact form.

Customer enquiries form