Explore our policies
These policies and documents explain how we aim to support our customers and provide a fair, consistent service. As a responsible landlord and employer, we follow the strict conditions set by Government and regulatory bodies to make sure that we meet our responsibilities to our customers, partners and staff.
Our key policies and documents are listed below and regularly updated when necessary.
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Antisocial behaviour policy (2023-26)
Size: 71kb -
Compensation policy (2024-27)
Size: 146kb -
Complaints & compliments policy (2026-29)
Size: 202kb -
Data protection policy (2024-27)
Size: 252kb -
Domestic abuse policy (2025-28)
Size: 212kb -
Equity & diversity policy (2023-26)
Size: 89kb -
Gender pay gap report (2025)
Size: 2116kb -
Health, safety and environment policy (2023-28)
Size: 565kb -
Modern slavery statement (2025-26)
Size: 302kb -
Privacy notice (2024+)
Size: 278kb -
Tenancy policy (2023-26)
Size: 79kb
Previous gender pay gap reports
More useful website information
Use the links below to read our website‑related policies, such as accessibility, cookies, and email guidance.
Have a question about our policies?
If you’d like more information or need help understanding any of our policies, please get in touch using our contact form.
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