Check here to see how our main customer services are running

This page gives you a quick and up-to-date overview of how our main services and online tools are working to help you plan for any disruption or delays.

  • Customer phone lines

    Our customer phone lines are working normally with normal wait times.

  • MyAccount

    MyAccount will not be available on Saturday 27 July while essential maintenance is completed. If you need any support during this time, please visit the HelpHub. We apologise for any inconvenience this may cause.

  • Help Hub

    The Help Hub is working normally to give you quick and easy answers to our most frequently asked questions without picking up the phone.

  • Repairs checker

    The repairs checker will not be available on Saturday 27 July while essential maintenance is completed. If you need any support during this time, please visit the HelpHub. We apologise for any inconvenience this may cause.

  • Live chat

    Our live chat system is working normally.

  • Our computer systems

    There are no current problems with our back-office computer systems so our teams have all the tools available that they need to help with customer queries.