Check here to see how our main customer services are running
This page gives you a quick and up-to-date overview of how our main services and online tools are working to help you plan for any disruption or delays.
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Customer phone lines
Our customer phone lines are working normally with normal wait times.
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MyAccount
MyAccount is working normally.
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Help Hub
The Help Hub is working normally to give you quick and easy answers to our most frequently asked questions without picking up the phone.
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Repairs checker
Our online repairs checker is working normally and allows you to get a quick update on the status of booked repairs.
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Live chat
Live chat is currently not available. Please use an alternative way of getting in touch and reporting issues.
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Our computer systems
There are no current problems with our back-office computer systems so our teams have all the tools available that they need to help with customer queries.