Check here to see how our main customer services are running

This page gives you a quick and up-to-date overview of how our main services and online tools are working to help you plan for any disruption or delays.

  • Customer phone lines

    Our customer phone lines are working normally with normal wait times. Please be aware that we're closed for the bank holiday on Monday 27 May, so our phone lines will be covered by our out of hours service provider.

  • MyAccount

    MyAccount is working normally but will be unavailable between 8am and 8pm on Saturday 25 May due to essential system maintenance.

  • Help Hub

    The Help Hub is working normally to give you quick and easy answers to our most frequently asked questions without picking up the phone.

  • Repairs checker

    Our online repairs checker is working normally and allows you to get a quick update on the status of booked repairs. It will be temporarily unavailable between 8am and 8pm on Saturday 25 May due to essential system maintenance.

  • Live chat

    Live chat is currently not available. Please use an alternative way of getting in touch and reporting issues.

  • Our computer systems

    There are no current problems with our back-office computer systems so our teams have all the tools available that they need to help with customer queries.