How to contact Futures Housing Group

On the phone, online, or even by letter, there are many ways you can get in touch with us, just choose the option that's best for you!

Our normal opening hours

Monday to Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm

There's still lots of ways to contact us outside of these times. And if you have an emergency, we're always here to help - find out how below.

Customer Contact Hub

Request a repair, check your rent balance, and lots more using our online forms.

Tap here to visit our Hub

Call us

Phone our Customer Services team on 0300 456 2531. Call wait times can vary - extreme weather can often increase waiting times.

Find the best times to call us

electrical technician looking focused while working switchboard with fuses

Out-of-hours emergency

Call us on the same number if you need to ring after our normal opening hours - 0300 456 2531. Please note this service is only to 'make safe' any immediate hazards and is not a full repairs service.

Find out more about our repairs

Write to us

If you prefer to use a pen and paper, write to us at: Customer Services team, Futures Housing Group, PO Box 141, Innovation House, Coniston Court, Blyth, NE24 9FQ

Call us if it's an emergency

Media enquiries

Our PR & Communications team is here to help the media with their questions and to spread the news about Futures.

Click here to get in touch

The Help Hub

Before you get in touch, we'd recommend searching the Help Hub to see if your question has already been answered.

It's a one-stop-shop for queries about repairs, rent, money advice and your tenancy and can help you to resolve issues without having to pick up the phone.

Visit The Help Hub

Contact us