We want all our customers to have an effortless experience when they need our help. You can get in touch with our customer contact centre in lots of different ways during the working week - find out more below. We also have an emergency service if you need an urgent repair to make your home safe outside our normal working hours.
Our normal opening hours:
- Monday to Thursday: 8.30am - 5pm
- Friday: 8.30am - 4.30pm
Ways to get help and information
You can phone our Customer Contact team during normal working hours on 0300 456 2531.
Please be aware that call times can vary depending on the day of the week and time of day. Mondays and just after opening can be particularly busy. Events such as sudden extreme weather can also increase demand and waiting times.
Our team work hard to answer calls as quickly as possible and are there to help you. We appreciate your patience. If you're not able to wait, you can use the option for a call-back.
Write to us
If you prefer traditional mail, you can write to us at the address below:
Customer Services Team
Futures Housing Group
PO Box 141
Blyth NE24 9FQ
Update your details
Please use this form to update your contact information so we have the best chance of getting in touch.