Customer Contact Hub

Check your rent balance, request a repair, or update your details.

Our MyAccount platform closed on Wednesday 22 April, and we've created this one-stop-shop to support our customers with any requests while we're designing a new and improved self-service system.

Thanks to customer feedback we've now introduced a new, 'MyAccount Rent Hub' so you can still check your rent balance and make payments like you could before. If you were previously signed up for MyAccount then you can still use your same login details!

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MyAccount Rent Hub

Check your rent balance and make payments here.
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Request a repair

Request a repair to your home.
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Update your details

Let us know about any changes to your contact information.
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Make an online payment

Pay your rent online.
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Set up a new Direct Debit

Tap here to set up a new Direct Debit.
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Update your household information

Let us know if anyone is moving in or out of your home.
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Customer enquiries form

Use this form for any general enquiries.
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Report antisocial behaviour

Visit our web page about antisocial behaviour.
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Complaints, compliments and feedback

Make a complaint or give us some feedback.
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Request a mutual exchange

Start the mutual exchange process.
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Add third party authority

Let us know that someone else can speak to us on your behalf.
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End your tenancy

Let us know that you want to end your tenancy.
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Contact our data protection team

Ask about how we're using your data.