If you need information, help or support you can avoid making a phone call by filling out this form with as much information as you can and one of our customer contact team will be in touch as soon as possible.

Giving us more information up-front when you need help means we can understand the issue and get things moving as quickly as possible without having to ask you for more details. 

If this enquiry is related to an emergency repair as highlighted in our service standards here, please call 0300 456 2531.

If your enquiry is about a non-urgent repair, you can find out more about the different categories of fault and how long you can expect to wait for things to be put right by visiting our repairs page. You can also log a repair request by joining and using our self-service portal, MyAccount. Click the button in the top right corner to find out more.

Our normal opening times are 8:30am - 5pm Monday to Thursday and 8:30am - 4:30pm on Fridays.

Customer enquiry form

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