Why go digital?
We know it's great to talk to someone, but making a call isn't always the fastest way of getting help and support when you need it.
If you're struggling to get through on the phone at busy times, why not check out some of our digital self-service options? You can live chat, check your rent, book a routine repair set up a Direct Debit and more. As well as getting your issue sorted more quickly, it frees up our friendly advisors to help with the things that just can't be resolved without a chat.
There are other benefits too:
- Our digital services are available 24 hours a day, seven days a week. That means you don't have to interrupt tea time to book your repair and you can do what you need to do after bedtime stories are read and everyone's tucked up in bed.
- There's no more waiting on hold and hoping you'll get through on your lunch break. Digital services are quick and easy to use, so you'll be able to do what you need to do in minutes.
- On the school run? Heading to work on the bus? If you've got a smartphone, it's easy to access our services on the move.
There are loads of other positives we could include - but ultimately we just want to make your life easier. We always welcome feedback so get in touch if you've got a suggestion that will help us create better tomorrows for everyone.
Scroll down to check out our digital services and how to access them.
And if you're among those who find the online world daunting or scary, why not check out our guide to getting digital-confident.
Our digital services
MyAccount is our online self-service portal that lots of customers are already using to bypass the phones.
It's a one-stop shop to manage your home. It’s available 24 hours a day, seven days a week at a time and a place that suits you.
With MyAccount, you can:
- pay your rent
- set up a Direct Debit
- book a repair appointment
- update your personal details.
Our repairs checker is a virtual assistant that can help you find out the status of your repair 24 hours a day, seven days a week. With just your postcode and the first line of your address, our intuitive virtual assistant will check our records and let you know the date and time of your appointment so you can get it straight into your calendar, as well as which team is looking after it.
Visit our repairs page and click the green button ('Check my repair appointment') in the banner to check your repair!
The Help Hub is a digital knowledge library full of information about all things Futures.
Using their years of experience and expertise, our team members have created articles to make it easy to manage your home – whether it’s repressurising a boiler or adding a four-legged friend to your household, you’ll be able to visit the Help Hub to get the information you need.
You can contact our customer services team Monday-Friday, 9am 'til 4:45pm.
If you need information, help or support, please fill out our customer enquiries form with as much information as you can and one of our customer contact team will be in touch as soon as possible.
Find out about our new CRM system
Our new CRM (customer relationship management) system is transforming our customer service behind the scenes. Here project manager Angline Ellson talks about some of the differences it's already making.