We know how frustrating it can be when things go wrong. So we're here to make sure you can get the help you need as quickly and conveniently as possible. Here’s a reminder of some of the ways to get in touch, get your questions answered and ask for support when you need it.
Help Hub
If you have a quick question the first place to check is our online Help Hub. It’s quick and easy to search and gives simple answers to some of the issues and questions we often get asked about.
Click here to go to the Help Hub
Online enquiry form
Filling out a simple form on our website makes sure that we've got all the information we need from you up-front to resolve your enquiries quickly. Click send and our customer service agents will get an email alert to tell them you need help. One of the team will be in touch as soon as possible to get things back on the right track.
Give us a call
Sometimes there’s no substitute for speaking to someone. So we’ve listened to your feedback and now have more people on the phones to support you. Although wait times can vary depending on things like the weather or day of the week, we generally pick up most calls within five minutes. You can check which times of day have the shortest and longest average wait times with our simple wait-time checker.
Just dial 0300 456 2531 during our usual hours, and one of our team members will be on the other end, ready to help.
And if it's an emergency, don't hesitate to ring us up. Keeping your home safe is a top priority for us. Find out how we prioritise your repairs below to ensure we’re dealing with serious issues as quickly as possible. We're here for you and want to make sure you're using the right channels to get in touch and having the best experience possible.
