STAIRs (Social Tenant Access to Information Requirements) is a new law set out by the UK Government to make it easier for residents to find out information about their housing association.
We want to be transparent about how we run our organisation, so we've created this publication scheme as a one-stop shop for all your information and governance needs. If you can't find what you're looking for below, email fhggovernance@futureshg.co.uk and we'll see if we're able to share the information with you.
You can read our STAIRs policy by clicking here.
We're still working on this web page and adding more information in preparation for the introduction of STAIRs in the autumn. If you've got any suggestions of information you think you should be included, fill in the form at the bottom of the page.
- Governance and decision making
- Finance and spending
- Housing stock management
- Performance
- Housing services and tenant liaison
- Lists and registers
- Social housing management
About us
Location and opening arrangements
Our decision-making process
- Articles of Association
- Register of interests - Board
- Register of interests - Committee members
- Mutuals Public Register: Five Doorways Homes Limited
- Mutuals Public Register: Futures Homescape Limited
- Mutuals Public Register: Futures Homeway Limited
You can find lots of additional information about how we run and are registered on Companies House.
Customer consultation documents
Audited accounts and financial statements
- 2024-25 Annual report and financial statement
- 2023-24 Annual report and financial statement
- 2022-23 Annual report and financial statement
- 2021-22 Annual report and financial statement
Rent collection and rates
Financial Services Register
Corporate plan and objectives
Property condition and improvement to property
Stock and asset condition data
Performance reviews and evaluation reports
Tenant Satisfaction Measures
Media releases
Complaints handling, procedures and performance metrics
- How we deal with complaints
- Learning from complaints and feedback
- Complaints and service improvement annual report
Information request/data breaches
Health and safety performance and assessments
Services, advice and guidance for customers
Our ESG report includes information about the following registers:
- Gas safety registers
- Fire safety risk assessments, for communal and multi-occupancy buildings
- Electrical safety records
- Asbestos register
- Water hygiene logs/legionella risk assessments
You can read our ESG report on our Publications page.
Estate inspection schedules
Policies and strategies
- Aids and adaptations
- Antisocial behaviour
- Data protection policy
- Domestic abuse policy
- Hate incidents and hate crimes
- Compensation policy
- Complaints and compliments policy
- Neighbourhood facilities and communal spaces policy
- Equity and diversity
- Health, safety and environment policy
- Pets policy
- Repairs policy
- Home choices policy
- Succession policy
- Tenancy policy
You can see all our customer facing policies on our Policies and compliance page.
Make a suggestion about STAIRs
Fill in this form if you have a suggestion for information you'd like to see on our STAIRs publication scheme. We'll respond to all queries but we may not be able to provide the information you'd like to see.
From April 2027, you'll be able to use this section to make a request for information under STAIRs.
