Our new corporate plan - CP24+ - sets out our vision for what we want to achieve in the coming three years and beyond. It was developed with input from our customers, partner organisations, our team members and other stakeholders.
It starts with our vision - new vision here and features seven key themes that will frame our priorities and our work to support our customers and their communities across the East Midlands. They are:
- Customer Experience
- Homes
- Development
- Business development & influence
- People & culture
- Digital, data & change
- Sustainability.
The plan also explains how we also want to do more to better support the ageing population, how we will further embrace digital technologies and work to improve and regenerate our existing estates and communities.
Crucially it builds on all the work we've done over our brief but impactful history as a leading housing provider across the region. It shares many of the themes from our previous corporate plan and broadens things out to reflect our changing world.
Click here to view or download our plan or scroll down for a quick overview.
Introducing CP24+
We've created eight short videos to explain our new corporate plan and what we're trying to achieve.
Start with this simple overview to set the scene.
Customer experience
Everything starts with our customers so we will have a customer offer which is transparent, inclusive, and delivered through effortless customer experiences.
Click the thumbnail to find out more, or head to YouTube here.
Homes
Providing homes is our core purpose. So we will ensure that all our customers have a well maintained, safe and secure home and support strong communities.
Click the thumbnail to find out more, or head to YouTube here.
Inside our corporate plan: our customers
All our work starts and ends with our customers. Here, former Group Customer Experience & Assets Director, Suki Jandu, explains how integral they are to our new corporate plan.
Click the thumbnail to watch the video, or head to YouTube here.
Inside our corporate plan: sustainability
Here our Group Finance & Resources Director, Ian Skipp explains how both environmental sustainability and a strong sustainable business are integral to our new corporate plan.
Click the thumbnail to watch the video, or head to YouTube here.
People & culture
We will have an agile, inclusive, and values-based culture that engages and empowers our people to better meet the needs of our customers and the organisation.
Click the thumbnail to find out more, or head to YouTube here.
Digital, data & change
We will use the most effective and efficient processes and technology to deliver effortless customer experiences.
Click the thumbnail to find out more, or head to YouTube here.
Sustainability
We care about the planet. So we will make our customers’ homes more energy efficient and more comfortable to live in. We will also reduce our carbon footprint and do more for nature in the green spaces around our homes.
Click the thumbnail to find out more, or head to YouTube here.
Our areas of ambition
We want to expand some of our work and services to meet the changing needs of our customers and communities. We're early in our journey to do this but ambitious to deliver change for the better.
Click the thumbnail to find out more, or head to YouTube here.
Work with us to make our plans a success
As ever, we need to work closely with key partners and stakeholders, building on existing relationships and establishing new ones to deliver against this plan.
If you would like to help us achieve our vision contact Ceri Theobald, Group Director of Strategic Partnerships & Growth ceri.theobald@futureshg.co.uk
