As a responsible landlord and employer, we follow the strict conditions set by Government and regulatory bodies to make sure that we meet our responsibilities to our customers, partners and staff. 

Our key policies and documents are listed below and regularly updated when necessary.

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Health, safety and environment

Our policy for protecting people and the planet.

Click here to view the policy
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Privacy notice

This policy spells out how we protect people's privacy.

Click here to find out more
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Data protection policy

This policy ensure we protection people's data to the best of our ability and in line with legislation.

Click here to view the policy
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Acessibility

How we aim to make our website accessible to all. 

Click here to find out more
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Website cookie policy

How our website uses cookies to give you a personalised experience.

Click here to find out more
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Website and My Account terms of use

General useage terms for our website and customer portal. 

Click here to view the policy
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Email disclaimer

Our policy on how we handle, use and process emails.

Click here to find out more
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Comments, compliments and complaints

How we manage and respond to feedback and complaints, including our complaints policy.

Click here to find out more
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Modern slavery statement 2023-24

How we are playing our part in tackling modern slavery.

Click here to view the statement
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Gender pay gap report 2022

Our statistics on gender differences around pay in the workplace.

Click here to view the report
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Tenancy policy

Our general terms and conditions for tenancies. Specific customers may have slightly different terms. 

Click here to view the policy
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Voluntary Right to Buy policy

Our policy for customers wishing to take part in the Government's Right to Buy scheme for housing associations.

Click here to view the policy
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Equity, diversity and inclusion

Information about our approach to equity, diversity and inclusion

Click here to read more about EDI

Previous gender pay gap reports

Download our gender pay gap reports for other years by clicking the links below