We're now working with a new research company to complete our customer satisfaction surveys. Acuity, which takes over from our previous partners IFF, will be starting to contact customers from next week.
The number they will ring from is 01332 323044 and they will only call between 9am and 6pm Monday to Friday, and 10am to 6pm on Saturday. If you have a missed call from this number and ring back, you'll hear a recorded message telling you that someone from Acuity has tried to call you to complete a survey on behalf of Futures.
Each month, Acuity will contact around 300 of our customers by phone or email, and they'll ask a range of questions about your experiences as a Futures customer. This will include a general satisfaction survey, as well as asking you what you think about your home and the services provided by Futures. The questions are based on the new Tenant Satisfaction Measures (TSMs) introduced by the Regulator of Social Housing in April last year. Acuity will also contact a sample of customers who have recently been in touch with us, whether that's through our customer services, a completed repair, those who have made a complaint or moved into a new home.
All feedback, good and the bad, is appreciated. We can't improve unless we know what you think needs improving, so please be honest when the time comes. You also have the option to stay anonymous with your answers, so Acuity won't pass over any personal information to us.
To find out more about our customer surveys, click here.
