We’ve set out a new vision and commitments for communicating and engaging with our customers. The five-page booklet highlights what we want to do more of and what we want to do better, so we can ensure our customers feel listened to and have opportunities to get involved in our work. 

We’re aiming to be a more community focused organisation, which we will do through our estate walkabouts, by setting up a group of ‘community champions’ and working with partners to collectively invest in the environment, social and wellbeing of the people who live there. 

To help us achieve our vision we’ve made ten engagement commitments for our customers, which include; 

  • Better understanding our customers’ communication and engagement preferences. We will listen to the feedback you give us and ensure we have accessible ways for people to communicate and engage with us. 
  • Openly sharing the customer insight we get from feedback and what we are doing to make improvements or enhance what is already great. 
  • Regularly reviewing and measuring the impact of what we do and adapt our approach to meet the ever changing demands and needs of our customers. 

To make sure we meet our commitments, our Insight Committee, which represents customers within our governance structure, will monitor our progress in all these areas. 

We look forward to sharing examples of how we’re meeting these commitments over the next few years, and you can view the booklet in full below to read how we intend to listen, engage and involve our customers more.