As we move towards the start of a new year, we’re looking ahead at our priorities as an organisation in 2024 and beyond. And we can’t do it alone!  

We need our customers to share what they think should be included in our new corporate plan. It’s easy to do, and will only take a few minutes of your time – but it could shape the next four years for Futures.  

We’ve put together a quick survey which will ask for your ideas on what we need to prioritise, what we can leave behind and what comes next for us as an organisation. We’ll still be continuing to work hard to give our customers the best possible experience in their homes – but we want to understand what that means for you.  

Click here to take our survey 

By sharing your feedback, you'll also have the chance to enter our prize draw to win one of three shopping vouchers - worth either £250, £150 or £100. To see the terms and conditions of our prize draw click here.

Our previous corporate plan had four main strands – sustainability, culture, customer centricity, and growth and development. You can read more about it by clicking here. We know the world has changed a lot since we wrote it in 2019, and we want to make sure that our plans reflect the challenges and opportunities we could be facing over the next four years.  

If you need more information or you’d prefer to talk it through, you can call our customer services team on 0300 456 2531 between 10 and 3 Tuesday-Thursday and they’ll be happy to help.