Please note this competition is now closed for entries.

It’s the most wonderful time of year and we’re looking to have some festive fun! With that in mind, we’re inviting our customers to join us for our Help Hub Christmas cracker – CODE cracker, that is! We’ve hidden clues all across our Help Hub, and all you need to do to be in with a chance of winning is unscramble the letters and tell us what our special Christmas code is.

Not sure what the Help Hub is all about? Not a problem! The Help Hub is our customer knowledge library, and has answers to all our most frequently asked questions – whether it’s managing your tenancy or booking a repair, you’ll find the answer in there. It also has a wealth of easy DIY tips and tricks, including videos from our team members showing you exactly what you need to do to fix your leaky tap, bleed your radiator or repressurise your boiler. Click here to access the Help Hub.

Our Christmas cracker is designed to help you find your way around the Help Hub while being in with a chance to win a shopping e-voucher worth £25, £15, or £10 – just in time for an extra festive treat or two!

You’ll find your first clue below – work out which article you’d need to visit and find it on our Help Hub, and you’ll find your first letter and your next clue!

“Throughout the 12 days of Christmas my true love’s given me 184 birds. Can I keep them?”

Once you’ve got all your letters, unscramble them to reveal a festive word and email it over to along with your name and address, and we’ll enter you into our prize draw. Please use ‘Help Hub Christmas cracker’ as your subject line to help us identify your entries.

You’ll also have the chance to gain an extra entry – but you’ll have to solve our Christmas cracker to find out how!

Please click here to read the terms and conditions of the prize draw