Our offices will be closed from 1pm on Friday 22 December for the festive break, opening again at 8:30am on Tuesday 2 January 2024.

During this time we'll be providing an emergency only service, which is operated by our out-of-hours contact centre. If you have an emergency in your home during these dates, you can call 0300 456 2531 for help. 

Don't worry, as there's plenty of other ways we're still here to support you over the festive period. 

  • You can use MyAccount to manage your home online, from paying your rent, updating personal details to setting up a Direct Debit. 
  • The Help Hub has tons of advice to answer all the queries you may need to ask us - there are even videos demonstrating how to fix certain household problems!

We hope everyone has a lovely Christmas and New Year!