Due to the escalating situation and increased weather warnings for Storm Eunice, there may be some disruption to our repairs service on Friday 18 February. Certain repairs, for example roofing or other work at height, is likely to be rearranged due to high winds. If this affects you, someone from our customer services team will be in touch to let you know.  

Please be aware that this is also likely to place higher pressure on our customer contact centre, so we would recommend using MyAccount to report any non-urgent repairs wherever possible. Don't forget, you can also check the Help Hub to find the answers to commonly asked questions.  

If you do not have home contents insurance, now is a better time than any to get it. This handy guide explains everything you need to know. 

The safety of our customers and team members is our highest priority and we thank you for your understanding in these unusual circumstances.