From Friday 4 February at 12pm, MyAccount customers will be unable to report repairs while we do essential upgrades to our system. We are aiming to have completed this work by 2pm on Monday 7 February. 

We will also be unable to answer any non-emergency calls until 8.30am on Monday morning due to this upgrade. 

We apologise for any inconvenience this may cause and thank you for your patience during this time. 

During working hours you can still email us to report repairs and make general enquiries.  

If there is an emergency you can call 0300 456 2531. 

Don’t forget you can find answers to commonly asked questions on the Help Hub, which you can find here.