For many of us, the next few months are looking like they’re going to be difficult financially – particularly with the recent news about interest rates rising, and the energy cap due to go up again in the autumn. We want our customers to know that you’re not alone, and support is out there. We’re looking for ways we can help, and in the meantime we’ve rounded up some resources that we hope will help you during this challenging time.


Government support

The Government have several schemes designed to support people in various circumstances – including for those who receive universal credit and other benefits, and those who aren’t in receipt of any benefits.

Some of the schemes, like the £400 reduction to energy bills, will be applied automatically by your energy company if you pay by Direct Debit. Others, like the household support payment, need to be applied for through your local authority or county council. Each area will have a different system for applying for this, so it’s important you contact them directly.

For a thorough breakdown of what’s available, visit the Government’s website by clicking here.

You can make sure that you’re receiving everything you’re entitled to by clicking here.

You can read a guide to getting help with your energy bills from the Department for Business, Energy and Industrial Strategy (BEIS), Citizens Advice, Energy UK and Ofgem by visiting their website or clicking here (PDF download).


Support from Futures

We’re more than just a landlord, and all our customers are able to access support from our money advice and employment advice services. Our advice is free and you don’t need to be at crisis point to access it.

For more information about our money advice service, click here.

For more information about our employment advice service, click here.

We’ve also been having lots of conversations about money matters on our community platform, My Voice. You can get involved and share tips with other customers by clicking here.


Other support

If you’d prefer to speak to a different organisation, there’s lots of support and advice available:

All of the services above are free – you don’t have to pay for debt advice or support.

There are also food banks in all our areas of operation – some will require a referral, which you can get through your GP, social services or other local organisations.

Find Northamptonshire food banks here

Find Derbyshire food banks here


Saving energy

With the cost of energy on the rise, a lot of us are trying to find ways to limit usage and keep our costs lower. Stephanie, our sustainability assistant, shared some great tips as part of Big Energy Saving Week – click here to find out about understanding your bills and what other support is out there.

We also shared some energy saving tips back in February which are still just as relevant today – click here to read them.


Mental health and wellbeing

We know the uncertainty of the last few years is having a significant impact on mental health and overall wellbeing. Read our piece for mental health awareness month about taking care of yourself by clicking here.

If you’re in crisis or worried you might harm yourself, you can call an urgent mental health helpline – find yours by clicking here. You can also speak to the Samaritans by calling 116 123, or get support via text by messaging ‘SHOUT’ to 85258.


What happens next

At Futures, we’re going to be focusing on how we can support our team members and customers through what looks to be a difficult winter season. Keep an eye out for our October customer magazine, which will have a special focus on managing money and protecting your future.

Remember that you’re not alone and support is out there. We’ll keep you updated on our website and social media channels about any additional support that becomes available, and how our services can help you.