We may provide the properties but we know it's your home. So we want to do all we can to make your experience as a Futures customer both positive and effortless.

We now offer a range of online services and tools so that you can organise things at a time and place that suits you. These include the My Account app and portal and the Help Hub that covers all your frequently asked questions. 

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Digital hub

We're developing more and more ways for you to organise things with Futures online. Our Digital hub gives you the lowdown on doing it yourself.

Click here to visit the Digital hub
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The Help Hub

Find the answers to our most frequently asked questions, about everything from antisocial behaviour to repairs. It's quick and easy to use. 

Visit the Help Hub here
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My rent

There are lots of different ways to pay your rent in a way that's easy and convenient for you.

Click here to find out more about paying rent
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My tenancy

All our customers have a tenancy agreement with us that sets out our responsibilities as well as yours.

Click here to get more information about Futures tenancies
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Health and safety in your home

Our homes and lifestyles can sometimes put us at risk. But we work hard to keep our customers and employees safe.

Click here to read about how we prioritise health and safety at Futures
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Home improvements

If you want to make home improvements there are some things you can do and some you can't as a Futures customer.

Click here to find out more about home improvements
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Private rent customers

If you are renting your home from us as a private rent customer, things work a little differently. 

Get information for private rent customers by clicking here