Photo of a smiling man in an orange sweater standing in front of a turquoise background. He is holding a white cut-out house shape half across his face and also giving us a thumbs-up sign

My home

We may be the landlord, but we know it's your home

We may provide the properties but we know it's your home. So we want to do all we can to make your experience as a Futures customer both positive and effortless.

We now offer a range of online services and tools so that you can organise things or get answers to common questions when it suits you. These include the My Account portal and the Help Hub that covers all your frequently asked questions. 

A young man wearing a white T-shirt holding a laptop. He is smiling and standing in front of a blue background.

Digital hub

We're developing more and more ways for you to organise things with Futures online. Our Digital hub gives you the lowdown on doing it yourself.

Click here to visit the Digital hub
Help Hub No Text Banner

The Help Hub

Find the answers to our most frequently asked questions, about everything from antisocial behaviour to repairs. It's quick and easy to use. 

Visit the Help Hub here
Stylised photo of orange 'coins' and bank cards against an orange background

My rent

There are lots of different ways to pay your rent in a way that's easy and convenient for you.

Click here to find out more about paying rent
Photograph of two keys attached to a house-shaped keyring, lying on a yellow surface

My tenancy

All our customers have a tenancy agreement with us that sets out our responsibilities as well as yours.

Click here to get more information about Futures tenancies
Photo of a smiling young girl wearing an orange and reflective lifejacket - standing in front of a blue background

Health and safety in your home

Our homes and lifestyles can sometimes put us at risk. But we work hard to keep our customers and employees safe.

Click here to read about how we prioritise health and safety at Futures
Close-up of various household DIY tools. Spirit level, paint roller, screw driver, masking tape arranged on a yellow surface

Home improvements

If you want to make home improvements there are some things you can do and some you can't as a Futures customer.

Click here to find out more about home improvements
photo of lots of different keys, in different orientations, laid out on a yellow surface

Private rent customers

If you are renting your home from us as a private rent customer, things work a little differently. 

Get information for private rent customers by clicking here