Our Insight Committee is part of our formal governance structure and is mostly made up of customers. It meets regularly and is responsible for making sure that we're listening to our customers and taking their views into account when we’re developing and maintaining our services.
Teams across Futures are invited to present their ideas to the committee, which gives feedback based on considerations like how well services meet or exceed customer expectations and regulatory requirements, and whether they offer value for money.
The committee is responsible for reviews of service standards and supporting our work on national initiatives such as Together with Tenants and the Social Housing (Regulation) Act 2023. The committee has helped to shape changes in how our Customer Service team works and has played a leading role in customer projects such as My Voice and our independent feedback surveys.
If you want to find out more about the Insight Committee, the work it does and how you might be able to get involved, email influence@futureshg.co.uk.
