We want to make Futures the best it can be, and we think the best way to do it is by empowering our customers and getting them involved. We're looking for more people to join our expanding community, who care about their neighbourhood and want to make a difference by having their voice heard. Here are just some of the ways for you to have a say in how Futures operates in your area.
My Voice is a friendly online space for our customers to raise issues, and engage with their community. It's also a place where you can give us feedback and help to shape our plans. For example, the name HelpHub came from conversations on My Voice.
Customers can get points and rewards for participating too which you can trade for shopping vouchers.
Customers know their Futures home best as they live in it. And customers also know what it feels like to receive our services. So we absolutely need feedback to find out if we're getting things right and to help us design improvements.
One of the most important ways we have for finding out what you think of us, our homes and our services is through our regular customer surveys.
We work with a company called Acuity to carry out customer research. Using a third-party company ensures customers can stay completely anonymous and feel comfortable giving their true opinion.
We're looking to involve a variety of people in this research so you may receive a call or email asking you for feedback. Acuity only make phone calls between 9am and 6pm Monday to Friday, and between 10am and 6pm on Saturday. The number they will call you from will be 01332 323044.
You can read more about customer surveys here and if you want further information about the surveys please email us at getinvolved@futureshg.co.uk
Our Insight Committee is part of our formal governance structure and is mostly made up of customers. It meets quarterly and is responsible for making sure that we're listening to our customers and taking their views into account when we’re developing and maintaining our services.
Teams across Futures are invited to present their ideas to the committee, which gives feedback based on considerations like how well services meet or exceed customer expectations and regulatory requirements, and whether they offer value for money.
The committee is responsible for reviews of service standards and supporting our work on national initiatives such as Together with Tenants and the Social Housing White Paper. The committee has helped to shape changes in how our customer service team works and has played a leading role in customer projects such as My Voice and our independent feedback surveys.
You can read more about the insight committee here, and if you would like to get involved, please contact us on getinvolved@futureshg.co.uk.
Throughout the year our Communities team visit neighbourhoods across the region where Futures work and that is likely to include a street near you.
These estate walkabouts are a chance for the whole community to give us feedback about where they live and if there's anything more we can do to help. We're keen to hear from everyone who lives in the communities where our 10,500 homes are and we've got plenty of dates available when you and your neighbours can pop along to meet us.
Ever think 'I wish Futures could help us to do this...' or 'How do I get this sorted...?' No matter how big or small the issue, we'd like to hear about it. Come and share an idea of something you'd like to see in your area, or even just come to say hello.
We'll be inviting our partners from local councils and other local organisations along to some of the visits, so we can all work together to support your community.
Find when and where we'll be across Derbyshire, Nottinghamshire, Leicestershire and West Northamptonshire by clicking here.
