It's the start of a new year, and we've been getting back out into our communities after the festive break. It's always a busy time of year, but with the added complications of a new Covid-19  variant and materials shortages we've been busier than ever trying to make sure our customers and their homes are safe. We know how frustrating it can be to have to wait for something to be done in your home, and we really appreciate your patience and understanding through this challenging time. 

This edition we're shining the spotlight on our research and intelligence team as they celebrate our MyVoice community's second birthday! Read our feature to find out more about how customer voice is used to help shape our services at Futures, and click here to find out how you can get involved.

We're also reminding our customers about the different ways they can get in touch with us, and about our priority system for repairs. Don't forget you can find more information about our priority system by clicking here

Futures in Focus: Winter 2022