We treat antisocial behaviour as a priority and work with many other organisations to tackle it. We are part of Community Safety Partnerships in both Derbyshire and Northamptonshire. These bring organisations together bring to justice those causing anti-social behaviour and support people affected by it.

We do as much as we can to help but are limited in our powers as a landlord so partnership working is essential to deal with many ASB cases. This is where antisocial behaviour case reviews come in.

If you haven’t already reported the ASB you are experiencing you can fill in our anti-social behaviour form here (scroll down for the form).

About antisocial behaviour case reviews explained

This is a system that gives victims of serious, persistent or targeted antisocial behaviour the right to request a review of their case if their concerns have not been dealt with or acted on. The process is managed by local councils on behalf of the other organisations that will be involved such as the police, local health teams and housing providers.

The review will see if anything more can be done and possibly find new solutions.

You can use the review if you have reported three or more related incidents of antisocial behaviour in the last six months.

It doesn’t matter who the antisocial behaviour has been reported to (the council, the police or your landlord). You can download the antisocial behaviour case review application form on the website of your local council (see below for more information).

You can apply for a review on behalf of someone else, but you must get their consent.

You can find a more detailed explanation of when and how you can use the antisocial behaviour case review in the guidance notes for the application form for each council.

To request an antisocial behaviour case review fill out and return your local council's application form.

If you live in Derbyshire, find out more here on the Safer Derbyshire website.

If you live in Northamptonshire, find out more here on the website of West Northamptonshire Council.

If you need a printed copy of the form or help to fill it out, you can ask the council for help.

What happens when you submit your application

The council will confirm receipt of your application form within five working days and give you more information, including how to complain or appeal against a decision you disagree with. 

They will review the information you have given to see if your case qualifies for a review. If the review goes ahead it will involve agencies sharing information, such as the police, housing organisations, environmental health teams, social care and health providers, depending on the nature of the case.

The review will discuss the issues you raise, consider what action has already been taken and may recommend extra action to resolve the problem. 

The council will tell you of the outcome and recommendations of the review.

As an active member of Community Safety partnerships, we welcome the opportunity to review cases of antisocial behaviour, but the council may reject applications that they believe are prejudicial, discriminatory, malicious, unreasonable or vexatious. 

 

 

Making a complaint about Futures

The Anti-Social Behaviour Case Review is not intended to be an alternative to our complaints procedure, which is for situations where you are unhappy about your experience of services or people at Futures.  

The complaints procedure is appropriate for concerns such as:

  • rude or disrespectful behaviour.
  • being given inaccurate or misleading information
  • failure to do things we have promised to do for you.
  • Not following our policies or procedures.

If you have followed our complaints procedure and you are still dissatisfied, you will be given information about the Housing Ombudsman.