Check here to see how our main customer services are running

This page gives you a quick and up-to-date overview of how our main services and online tools are working to help you plan for any disruption or delays.

  • Customer phone lines

    Our customer phone lines are working normally with normal wait times.

  • MyAccount

    MyAccount is working normally.

  • Help Hub

    The Help Hub is working normally to give you quick and easy answers to our most frequently asked questions without picking up the phone.

  • Repairs checker

    The repairs checker is working normally.

  • Live chat

    Our live chat system is working normally.

  • Our computer systems

    There are no current problems with our back-office computer systems so our teams have all the tools available that they need to help with customer queries.