We know how frustrating it can be when things go wrong. So we're here to make sure you can get the help you need as quickly and conveniently as possible. Here’s a reminder of some of the ways to get in touch, get your questions answered and ask for support when you need it.
Help Hub
If you have a quick question the first place to check is our online Help Hub. It’s quick and easy to search and provides simple answers to some of the issues and questions we often get asked about.
Click here to go to the Help Hub
My Account
Whether it's paying rent or arranging repairs, our online portal lets you manage many aspects of your home easily. Our customer service team keeps an eye on My Account requests and aims to sort them out within a few hours. Just log in or sign up and follow the instructions to join the 4,000+ customers already using My Account.
Click here to go to My Account
Online enquiry form
Filling out a simple form on our website makes sure that we've got all information we need from you to resolve your enquiries quickly. Click send and our customer service agents will get an email alert to tell them you need help. One of the team will be in touch as soon as possible to get things back on the right track.
Give us a call
Sometimes there’s no substitute for speaking to someone. So we’ve listened to your feedback and now have more people on the phones to support you. Over the last three months, we've managed to pick up most calls within five minutes. We’re proud of these results as this is something our teams have been working very hard to get right.
Just dial 0300 456 2531 during our usual hours, and one of our team members will be on the other end, ready to help.
And if it's an emergency, don't hesitate to ring us up. Keeping your home safe is a top priority for us. Find out how we prioritise your repairs below to ensure we’re dealing with serious issues as quickly as possible. We're here for you and want to make sure you're using the right channels to get in touch and having the best experience possible.
