Photo of an arm extended against a light blue background. Above the open palm are four graphic symbols showing a person's silhouette, speech bubbles, a telephone handset and an envelope

Contact us

There are lots of different ways to get in touch with us and get the information and support you need.

We want all our customers to have an effortless experience when they need our help. You can get in touch with our customer contact centre in lots of different ways during the working week - find out more below. We also have an emergency service if you need an urgent repair to make your home safe outside our normal working hours.

Our normal opening hours:

  • Monday to Thursday: 8.30am - 5pm
  • Friday: 8.30am - 4.30pm

For service updates, Futures news and other information, please follow us on social media. You can find us on Facebook  or LinkedIn.

Ways to get help and information

Several empty white and brown envelopes

Write

If you prefer traditional mail, you can write to us at the address below:

Customer Services Team

Futures Housing Group

PO Box 141

Innovation House

Coniston Court

Blyth  NE24 9FQ