We want all our customers to have an effortless experience when they need our help. You can get in touch with our customer contact centre in lots of different ways during the working week - find out more below. We also have an emergency service if you need an urgent repair to make your home safe outside our normal working hours.

Our normal opening hours:

  • Monday to Thursday: 8.30am - 5pm
  • Friday: 8.30am - 4.30pm

For service updates, Futures news and other information, please follow us on social media. You can find us on Facebook  or LinkedIn.

Ways to get help and information

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How can we help?

If you have a problem you need help with, why not fill out our online help form.

You can bypass the phone lines altogether and send us all the information we need to get the ball rolling in a few clicks.

Click here to take the fast lane to help and fill out our customer enquiries form
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The Help Hub

Before you get in touch, we'd recommend searching the Help Hub to see if your question has already been answered. 

It's a one-stop-shop for queries about repairs, rent, money advice and your tenancy and can help you to resolve issues without having to pick up the phone.

Click here to visit the Help Hub
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MyAccount

MyAccount is our online portal for managing many aspects of your home directly.

You can pay your rent, arrange repairs and do so much more - where and when it suits you.

Why not join the more than 4,000 customers who are already using MyAccount and sign up now?

Log in or sign up for MyAccount here
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Call

You can phone our Customer Contact team during normal working hours on 0300 456 2531.

Call times can vary depending on the day of the week and time of day. Mondays and just after opening can be particularly busy. Extreme weather and other events can also increase demand and waiting times. 

We work hard to answer calls as quickly as possible and are there to help you. We appreciate your patience. If you can't wait, you can use the option for a call-back. 

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Out-of-hours emergencies

Our out-of-hours emergency-only service can be reached on 0300 456 2531.

Please note that this service is only to 'make safe' any immediate hazards and is not a full repairs service.

Find out general information about repairs, including issues and faults that we consider an emergency on our repairs page.

Click here to find out more about our repairs service
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Write

If you prefer traditional mail, you can write to us at the address below:

Customer Services Team

Futures Housing Group

PO Box 141

Innovation House

Coniston Court

Blyth  NE24 9FQ

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Visit

Most customer appointments take place out in our communities and you'll agree a location with the team member you're meeting. This might be a community centre, your home or a public place like a cafe or supermarket.

If you have an appointment at our main office, Futures House, you can find out how to get there by clicking the link below.

Please do not come to Futures House without an appointment as we have no reception service.

Click here for a map to Futures House
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Comments, compliments and complaints

Feedback from our customers is very important. it helps us to put right anything that we have done wrong, and helps us learn how we can improve.

Find out how to share your feedback with us
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Media enquiries

Our PR & Communications team is here to help the media with their questions and to spread the news about Futures.

Journalists, click here to find out how to get in touch.
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Partner with us

Everyone should have a comfortable, affordable, warm home and employment - an yet for many that is still an aspiration. So as long as there is a housing crisis we're committed to doing everything we can to help.

If you want to join forces with us to help achieve great tomorrows for our communities, visit our partnerships page.

Click here to find out all about partnering with Futures
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Looking for a job?

We think Futures is a great place to work and we welcome talented people who share our values and enthusiasm for helping and supporting our customers.

You can find out more about what it's like to work here and what opportunities are available on our dedicated careers page.

Click here to visit the careers page
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Data protection

We take your privacy seriously and take great care to look after your data.

If you want to see a copy of any data that we hold on you or have a complaint about how we have handled your personal data, our data protection team is here to help. 

Find out how to contact our data protection team by clicking here
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Help us to help you

Having some basic information ready when you contact us will help us to solve your problems much more quickly.

Click here to find out how to prepare before you contact us

Update your details

Please use this form to update your contact information so we have the best chance of getting in touch. 

This helps to prevent our inbox from being filled up with spam emails.