We want all our customers to have an effortless experience when they need our help. You can get in touch with our customer contact centre in lots of different ways during the working week - find out more below. We also have an emergency service if you need an urgent repair to make your home safe outside our normal working hours.
Our normal opening hours:
- Monday to Thursday: 8.30am - 5pm
- Friday: 8.30am - 4.30pm
For service updates, Futures news and other information, please follow us on social media. You can find us on Facebook or LinkedIn.
Ways to get help and information

Write
If you prefer traditional mail, you can write to us at the address below:
Customer Services Team
Futures Housing Group
PO Box 141
Innovation House
Coniston Court
Blyth NE24 9FQ