Before you get in touch, we'd recommend searching the Help Hub to see if your question has already been answered. 

It's a one-stop-shop for queries about repairs, rent, money advice and your tenancy and can help you to resolve issues without having to pick up the phone.

If you need support with a problem, why not fill out our online help form.

You can bypass the phone lines altogether and send us all the information we need to get the ball rolling in a few clicks.

MyAccount is our online portal for managing many aspects of your home.

You can pay rent, arrange repairs and do so much more - where and when it suits you.

Why not join the more than 4,000 customers who are already using MyAccount and sign up now?

You can phone our Customer Services team during normal working hours on 0300 456 2531. Call wait times can vary - extreme weather and other events can also increase demand and waiting times. 

Our out-of-hours emergency-only service can be reached on 0300 456 2531.

Please note that this service is only to 'make safe' any immediate hazards and is not a full repairs service.

Find out general information about repairs, including issues and faults that we consider an emergency, on our repairs page. 

Having some basic information ready when you contact us will help us to solve your problems much more quickly.

Feedback from our customers is very important. It helps us to put right anything that we have done wrong, and helps us learn how we can improve.

If you've changed your name, number or any other contact details we have a form you can use to let us know.

Most customer appointments take place out in our communities and you'll agree a location with the team member you're meeting. This might be a community centre, your home or a public place like a cafe or supermarket.

If you have an appointment at our main office, Futures House, you can find out how to get there by clicking the link below.

Please do not come to Futures House without an appointment as we have no reception service.

We think Futures is a great place to work and we welcome talented people who share our values and enthusiasm for helping and supporting our customers.

You can find out more about what it's like to work here and what opportunities are available on our dedicated careers page.

Our PR & Communications team is here to help the media with their questions and to spread the news about Futures.

Everyone should have a comfortable, affordable, warm home and employment - an yet for many that is still an aspiration. So as long as there is a housing crisis we're committed to doing everything we can to help.

If you want to join forces with us to help achieve great tomorrows for our communities, visit our partnerships page.

We take your privacy seriously and take great care to look after your data.

If you want to see a copy of any data that we hold on you or have a complaint about how we have handled your personal data, our data protection team is here to help.