We want to make it as easy as possible for you to get an answer when there's an issue in your home. If you can't find what you need in our Help Hub, you can contact our customer services team using our live chat function, filling out our customer enquiry form or calling 0300 456 2531. When you contact us, it's really helpful to have the following information to hand:

  • your full name
  • your address, including postcode
  • your date of birth
  • details of your enquiry
  • the best way for us to contact you - usually a phone number or email address.

We need these details to verify your identity and make sure that we can get the right person working on resolving the problem as quickly as possible.