Current vacancies

We’re on the hunt for a positive, friendly and empathetic Customer Service Agent (6 month fixed term contract) to join our buzzing, friendly and experienced team ready to support you on your career journey and our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so you’ll need to be calm under pressure, resilient and respectful – even when faced with challenging situations.

You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.

You’ll start your career journey in our amazing state of the art workspace and on completion of your 3-month training period and having met the necessary criteria you’ll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, you’ll have access to our local Touchdown points where you can work alongside your colleagues or those from other teams. We also invest in your development, taking your progression very seriously. Whatever you put in you get out!

Above all you’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!

Whilst we work hard to achieve outstanding performance, we recognise it’s just as important to have fun and socialise with colleagues from other teams around the business, that is why we’ve invested in a state-of-the-art building along with games area and free refreshments. Our aim is to make your working week as rewarding as possible.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

To support your work life balance, in addition to 25 days holiday a year plus bank holidays, concessionary days between Christmas and new year and 37 hour working week. We also promote the chance to buy and sell holiday throughout the year.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey take a look at our role profile! Please note we may contact candidates prior to the closing date or close early should application levels be high.

We’re on the hunt for a special someone to hit the ground running in support of our Independent Living Schemes. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

You’ll responsible for visiting and supporting our most vulnerable customers residing in our independent living homes., to meet the needs of those customers as necessary and provide regular support/reassurance visits to those customers who request them.

This role will be predominantly based in our North region with some travel to the South region as required so you’ll need your full UK licence and use of a car for work purposes.

You’ll be looking for real variety in your role; interacting with our customers, external agencies and partners, your team and the wider business, as well as signposting customers to appropriate support services.

You’ll also be looking for a challenge which will put your knowledge of supported housing and independent living to excellent use along with your ability to identify the needs and preferences of the customer and adapt the service accordingly.

A DBS will be required for this role.

A few key points from our role profile:

• Provide a floating support service to customers living in our independent living schemes.
• Assess and provide regular support visits as necessary to meet the demands of individual customers.
• Support the Independent Living Officers with viewings and sign ups of new prospective customers as requested.
• Carry out regular scheme visits and inspections of community centres, including any health and safety checks as required.
• Signpost customers to FHG tenancy support team for money advice and/or other third-party agency support where appropriate.
• Support the work of the Independent Living Officers, by consulting with customers regarding any proposed works on schemes, ensure customers views are taken into consideration and encourage customers to engage with all activities which may affect their home.

So, what’s in it for me?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a special someone to hit the ground running in support of our Independent Living Schemes. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

You’ll responsible for visiting and supporting our most vulnerable customers residing in our independent living homes., to meet the needs of those customers as necessary and provide regular support/reassurance visits to those customers who request them.

This role will be predominantly based in our North region with some travel to the South region as required so you’ll need your full UK licence and use of a car for work purposes.

You’ll be looking for real variety in your role; interacting with our customers, external agencies and partners, your team and the wider business, as well as signposting customers to appropriate support services.

You’ll also be looking for a challenge which will put your knowledge of supported housing and independent living to excellent use along with your ability to identify the needs and preferences of the customer and adapt the service accordingly.

A DBS will be required for this role.

A few key points from our role profile:

• Provide a floating support service to customers living in our independent living schemes.
• Assess and provide regular support visits as necessary to meet the demands of individual customers.
• Support the Independent Living Officers with viewings and sign ups of new prospective customers as requested.
• Carry out regular scheme visits and inspections of community centres, including any health and safety checks as required.
• Signpost customers to FHG tenancy support team for money advice and/or other third-party agency support where appropriate.
• Support the work of the Independent Living Officers, by consulting with customers regarding any proposed works on schemes, ensure customers views are taken into consideration and encourage customers to engage with all activities which may affect their home.

So, what’s in it for me?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’, could you be the one needed to complete our awesome Repairs team in Daventry?

We’re on the hunt for a Maintenance Operative, so, if you’re a multi-talented tradesperson, looking for a permanent role with a company that aims to provide excellent customer experiences, we want to hear from you.

You’ll be part of a growing repairs team, visiting customers’ making bricklaying and roofing repairs, showcasing your eye for detail and excellent standards.

At interview you’ll need to show us your full clean driving licence and in order to be considered you’ll need to have a full driving licence.

If you have it we’d like to see your C&G or NVQ Level II in Roofing, Bricklaying or Carpentry, but this is not a deal breaker.

You’ll be working in a team of two with use of a company van during the day, visiting our customers’ homes, fixing various issues, taking pride in a job well done, knowing that you’ve made a real difference to our customers.

A few key points from our role profile:

• To carry out a range of bricklaying or carpentry tasks in line with your skill set as issued to you by the work planner.
• To work as part of a two team to deliver our roofing programme and to support other team members when requested.
• Minimise disruption to customers and ensure compliance with safe methods of working in line with the Health and Safety at Work Act, Building Regulations & FHG’s Health, Safety and Environment Policy.
• Attend pre-arranged responsive repair appointments to carry out work or contact customer directly to make access arrangements. Work flexibly to enable repairs to be carried out at times arranged with the customer.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37 with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date.

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’, with this mind we are on the hunt for a Plumber Gas Engineer to join our awesome Repairs Team.

Our Work Planners will coordinate your diary, so you and the rest of the Repairs Team can be out there working together, putting our customer first.

To be considered you’ll need to have:

• Minimum NVQ Level 3 in plumbing, gas or heating (or equivalent)
• Domestic Core Gas Safety (CCN1 or equivalent) (servicing of central heating, cookers, fires, meters, and flue analysing)
• LPG (desirable)
• Full driving licence

You’ll have use of one of our company vans visiting our customers’ homes, fixing various plumbing/ gas repairs including diagnosing boiler faults and fixing them or replacing boilers as part of our planned programme

You’ll take pride in a job well done, knowing that you’ve made a real difference.

A few key points from our role profile

• Minimise disruption to customers and ensure compliance with safe methods of working in line with the Health and Safety at Work Act, Building Regulations & FHG’s Health, Safety and Environment Policy. Maintain effective communication with the Supervisory/ administration and management staff passing on information, concerns and problems with regard to any jobs.
• Attend pre-arranged responsive repair appointments to carry out work or contact tenants directly to make access arrangements
• Work flexibly to enable repairs to be carried out at times arranged with the customer.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date. To start your Futures journey take a look at our role profile.

Due to internal promotion we’re on the hunt for a Procurement Officer. As a procurement professional with a proven track record in the delivery of end to end tenders and quote processes and associated administration. You’ll really know how to apply the most effective procurement strategies using your knowledge of the UK legislative framework to meet our needs while promoting ethical practice and delivery of Social Value.

You’ll be responsible for undertaking procurement tasks in compliance with corporate procurement policy, strategy, financial regulations and legislation including but not limited to:

• RfQs in accordance with Group Policy and good practice
• Running compliant above and below threshold tenders in accordance with
• policy, regulations, and legislation
• Liaising with internal stakeholders in a collaborative and solutions-oriented manner

You’ll find with Futures the perfect platform to showcase your strong organisational and excellent relationship management skills including liaising with both teams and external partners.

If you have a background in public sector procurement then great, but we will also be happy to receive applications from candidates with transferrable skills from a corporate procurement role, sales or contract management position who are prepared to undertake training in public sector procurement. Please ensure you detail your relevant experience and how it would contribute to this role at Futures Housing Group in your application.

A few key points from our role profile:

• Undertake cradle-to-grave procurement from scoping and supplier engagement through to award including all associated administration and management of tenders using the e-tendering portal (currently ProContract) against the planned procurement program.
  • Taking consideration of matters such as TUPE, Section 20 Consultation as part of the procurement process.
• Act as a point of escalation for Contract Managers across the business and facilitate negotiations, value engineering and KPI reporting across a range of goods, works and services.
• Supplier Relationship Management, including risk management and Management of supplier documentations, due diligence and supplier assurance checks from onboarding to termination/final account.
• Maintain records of procurement activities, ensuring these are open and auditable and ensuring that the Contracts Register is up to date and accurate.
• Completion of monthly and annual spend analysis and wider reporting.
• Provide cover for the Procurement and Contract Manager when required.

Futures who? We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’ve a state-of-the-art, flexible workspace so you’ll have great technology, great people and a great environment around you. There’s free parking on-site and if you cycle to work there are showering facilities too!

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a special someone to hit the ground running in support of our Programme Delivery team. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’ Great Services’ and ‘Great Tomorrows’?

You’ll be joining Futures at an exciting time of change for the Group, delivering a full range of services on an exciting range of projects giving our Clerk of Works real diversity in their role.

You’ll be a completer, finisher with a real talent for partnering with Contractors and Project Teams alike.

You’ll be proactive in identifying potential difficulties, swift in taking preventative actions and detail focussed when reporting on contract progress.

You’ll be quality focussed when meeting project targets and your technical knowledge will be invaluable when executing our schemes in accordance with standards.

A few key points from our role profile:

• Monitor the quality of all materials and workmanship ensuring compliance with the building contract/development agreement and drawings/specifications. Carry out all snagging and weekly technical inspections to ensure completion to required standard. To deliver a full range of clerk of works services on allocated projects, be it S.106 planning gain, package deal, off-the-shelf purchases and/or land-led development.
• Ensure the Employers Agent and their representatives undertake the relevant number of inspections. Working with the Employers Agent to advise of potential problems and establish satisfactory construction outcomes.
• Work in close partnership with the contractor and Internal and external project team, to support the overall objectives of construction to time, cost and quality of the project.
• Keep accurate records on site and report regularly to the Futures scheme project manager. Provide specific contract and general technical support to the team.
• Ensure that all adoption inspections have been carried out together with all work for the final handover.
• To take action to identify potential difficulties on site and take preventative actions.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date.