Current vacancies

We’re on the hunt for a special someone to hit the ground running in support as Clerk of Works in our Programme Delivery team. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’ Great Services’ and ‘Great Tomorrows’?

You’ll be joining Futures at an exciting time of change for the Group, delivering a full range of services on an exciting range of projects giving our Clerk of Works real diversity in their role.

You’ll be a completer, finisher with a real talent for partnering with Contractors and Project Teams alike.

You’ll be proactive in identifying potential difficulties, swift in taking preventative actions and detail focussed when reporting on contract progress.

You’ll be quality focussed when meeting project targets and your technical knowledge will be invaluable when executing our schemes in accordance with standards.

A few key points from our role profile:

• Monitor the quality of all materials and workmanship ensuring compliance with the building contract/development agreement and drawings/specifications. Carry out all snagging and weekly technical inspections to ensure completion to required standard. To deliver a full range of clerk of works services on allocated projects, be it S.106 planning gain, package deal, off-the-shelf purchases and/or land-led development.
• Ensure the Employers Agent and their representatives undertake the relevant number of inspections. Working with the Employers Agent to advise of potential problems and establish satisfactory construction outcomes.
• Work in close partnership with the contractor and Internal and external project team, to support the overall objectives of construction to time, cost and quality of the project.
• Keep accurate records on site and report regularly to the Futures scheme project manager. Provide specific contract and general technical support to the team.
• Ensure that all adoption inspections have been carried out together with all work for the final handover.
• To take action to identify potential difficulties on site and take preventative actions.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date.

We’re looking for an exceptional investigator with an eye for detail and a natural talent for building relationships, to join our small Complaints Team on our mission to deliver ‘Great Places’, 'Great Services’, and ‘Great Tomorrows’.

You’ll be part of a wider Contact Centre Team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change by collating trend data and communicating findings to the business to inform service change preventing complaints from occurring, escalating, or reoccurring.

You’re someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints skills you’ve developed in your career so far.

With your proven track record you’ll be adept at investigating stage 1 and 2 complaints and preparing information for the Housing Ombudsman Futures will be the perfect platform to showcase your strong analytical and problem solving skills.

A few key points from out role profile:

• Adopt a fair and impartial approach to visiting customers in their homes to understand the complaint and collate any evidence.
• Make decisions on compensation and good will gestures based on individual customer impact.
• Ensure a fair, logical, and consistent approach to agreeing compensation in line with our policies and procedures.
• Take ownership of the complaint resolution from start to closure, ensuring that the customer is regularly kept informed of progress.
• Prepare high level written complaint responses fit for scrutiny from the Housing Ombudsman Service.
• Keep accurate records and evidence of the investigation, compliance with the HOS Complaint Handling Code and correspondence with the customer on
• the relevant in-house systems.
• Prepare documentation requested by the Housing Ombudsman Service.
• Prepare detailed reports and share learnings from complaints to prevent repeat complaints from occurring including with the senior management team.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.

We’re really proud of our Repairs Team at Futures and the commitment to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’. We’re now on the hunt for a special someone to join the team as an Electrician.

You’ll have the best support too as our Work Planners will coordinate your diary allowing you and the rest of the Repairs Team to be out there doing what you do best, putting our customer first.

To be considered you’ll need to have:

• NVQ level 3 in Electrical Installations & AM2 (or equivalent).
• 18th Edition of the Electrical Regulations, BS7671* would consider 17th edition.
• Full clean UK, manual driving licence
• PAT testing experience and holds C&G 2377-22 and C&G 2377 -32 (Desirable)
• Qualified to C&G2391 Inspection and Testing or 2394/2395 Inspection and testing.

You’ll have use of one of our company vans for visiting our customers’ homes and you’ll love the variety this role brings. Above all you’ll take pride in a job well done, knowing that you’ve made a real difference to our customers.

A few key points from our role profile:

• Attend pre-arranged responsive repair appointments to carry out work or contact customers directly to make access arrangements.
• Work flexibly to enable repairs to be carried out at times arranged with the customer.
• Maintain material van stocks on allocated vehicle, document use when allocated to a job and replenish as necessary.
• To receive repair requests or direct instruction, analyse the extent of work required and carry out the necessary repairs to rectify the fault.
• To carry out a variety of electrical inspection functions relating to housing repairs and maintenance as required including PAT on tools and equipment.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a special someone to hit the ground running in support of our Independent Living Schemes. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

You’ll responsible for visiting and supporting our most vulnerable customers residing in our independent living homes., to meet the needs of those customers as necessary and provide regular support/reassurance visits to those customers who request them.

This role will be predominantly based in our North region with some travel to the South region as required so you’ll need your full UK licence and use of a car for work purposes.

You’ll be looking for real variety in your role; interacting with our customers, external agencies and partners, your team and the wider business, as well as signposting customers to appropriate support services.

You’ll also be looking for a challenge which will put your knowledge of supported housing and independent living to excellent use along with your ability to identify the needs and preferences of the customer and adapt the service accordingly.

A few key points from our role profile:

• Provide a floating support service to customers living in our independent living schemes.
• Assess and provide regular support visits as necessary to meet the demands of individual customers.
• Support the Independent Living Officers with viewings and sign ups of new prospective customers as requested.
• Carry out regular scheme visits and inspections of community centres, including any health and safety checks as required.
• Signpost customers to FHG tenancy support team for money advice and/or other third-party agency support where appropriate.
• Support the work of the Independent Living Officers, by consulting with customers regarding any proposed works on schemes, ensure customers views are taken into consideration and encourage customers to engage with all activities which may affect their home.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

So, what’s in it for me!

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for an HR Professional to join our ever cheerful, proactive, supportive and very hard working People Team.

You’ll have a real flair for administration, be knowledgeable in HR processes and know your way around HR systems. This is an exciting role that will have you supporting three areas of our team, so variety is most definitely on your career agenda!

You’ll have the opportunity to have a hand in all aspects of HR, putting your great people skills to use when liaising with partners throughout the business as you navigate through Systems, General HR and Training.

You’ll have the opportunity to showcase your attention to detail, amazing organisation and people skills supporting your colleagues and the wider business in this crucial People Team role.

A few key points from our role profile:

Service Delivery:

• Support the People Team with the issue of appropriate contractual documentation in relation to variations and terminations of employment and keeping the HR information system up to date.
• Support the delivery of HR inductions as required and Corporate Welcome induction across the Group.
• Lead on Occupation Health Surveillance for the Group to ensure that we are legally compliant.

HR Systems:

• Support HR Specialist (HRS) with HRIS audits and tasks.
• Support HRS with the automation of identified tasks.
• Administer and manage our Benefits offering and actively promote the benefits offered by the Group on Facebook (Workplace).

Training, Learning & Development:

• Process PO’s and Invoices on our Finance system (setting up purchase orders, processing invoices on eBis and monitoring training spend).
• Collate and respond to all training requests and professional sponsorship: creating and booking courses, sending invitations, and monitoring attendance, keeping training history up to date, updating the training schedule, enquiring about courses as well as setting up payments for courses.
• Ensure all compliance training is proactively arranged and recorded (Gas Safe, First Aid, Fire Safety etc).

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri . You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Piqued your interest?

Take a look at our full role profile and please note we may contact candidates or close the vacancy prior to the closing date. Also, make a note in your calendar, 1st stage video interviews W/C interview 6th, 8th & 11th November with second stage face to face, 19th & 20th November.

Who are we looking for?

We’re really proud of our Repairs Team at Futures and their commitment to providing our customers with the best service possible, due to internal promotions we’re now on the hunt for a Plumber Drainage Engineer to join the team.

You’ll find with us perfect platform to showcase your high quality work and the skills you've gained in your career so far in Plumbing and Drainage and your NVQ in Plumbing and Heating (or equivalent) will be an asset to you in this role.

You’ll be a great communicator as you’ll liaise with customers and Work Planners to ensure the Planned and Responsive works you do provide a great customer experience by being on time and to a high standard

A few key points from our role profile:

• To carry out a range of Drainage & Plumbing works including multi-skilled work. Main duties to include inspecting, clearing and repairing drainage pipework, locating and repairing leaking cold water supply pipes. In addition, general domestic plumbing works, including repairs to rainwater goods, works to include making good to any areas disturbed by the work e.g., plaster patching, tiling, pipe boxing.
• Coordinate with relevant Water Services Company to arrange appointments for issues found including leaks, water supply issues and sewage.
• Alongside Assets Team, work with Water Services Company on any issued Section 75 notices involving private/shared water supplies to ensure issue is dealt with in a timely manner to minimise likelihood of fines.
• Provide the main point of contact for internal teams on drains, working with in-house expertise in Development as well as external Site Agents, Developers and Contractors to monitor and unblock drains where required, as well as carrying out camera surveys.
• Communicate with external Councils on a range of issues from environmental health to flooding problems, speaking with local councillors as well as relevant Highways Departments to problem solve, help and provide expert advice.
• Be the Company’s main point of contact for all pest control, dealing with issues in-house where possible as well as coordinating with external contractors where required.

You’ll have access to one of our company vans for visiting homes and you’ll love the variety this role brings. Above all you’ll take pride in a job well done, knowing that you’ve made a real difference to our customers.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being.

To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year.

Your working week will be 37 hours.

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.