Current vacancies

We’re on the hunt for a housing officer to hit the ground running, are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

You’re truly customer focussed and ready to deliver a broad range of services to our customers across the East Midlands.

Using your practical knowledge and problem-solving you’ll be providing a customer-focussed approach while supporting the work of the Safeguarding and Domestic Abuse Coordinators and Homechoices team, whilst collaborating with external partners to enhance and support the wider community needs.

Far from being bound to your desk, you’ll be given the technology to work effectively in the community.

This role will give you the perfect platform to showcase your housing background and the skills you’ve gained in a range of tenancy matters from sign-ups, tenancy breaches, safeguarding, domestic abuse issues and attending court.

A few key points from our role profile:

• Ensure all tenancy matters, including changes to tenancy, are actioned in a way which demonstrates effortless customer experience.
• Ensure a focussed response to ASB and other tenancy breaches using appropriate action and ensuring cases are responded to quickly and professionally. Taking responsibility for any legal and court action required, ensuring evidence is secured, witness statements and court paperwork completed in a timely manner and in conjunction with any legal representative of the organisation, attending court as and when required, including directional hearings on behalf of the organisation.
• Provide short term tenancy support to customers who are at risk of, or in breach of their tenancy. Signposting to partners where appropriate.
• Undertake regular inspections, taking responsibility for resolving low level issues in a re-active manner.
• Develop and maintain effective relationships with partners, providing effortless experiences for customers.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

Who are we looking for?

We’re on the hunt for 3 full time positive, friendly and empathetic Customer Service Agent to join our buzzing, friendly and experienced team, ready to support you on your career journey.

As a top performing housing provider, no two days are the same for our busy Customer Service team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so you’ll need to be calm under pressure, resilient and respectful – even when faced with challenging situations.

You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.

Above all you’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!

A few key points from our role profile

• Be the first point of contact for all general enquiries and repair related customer interaction and endeavour to remove the need for subsequent contacts.
• Handle contact through a variety of channels including inbound and outbound calls, emails, webchat, social media, written and face to face channels.
• Ensure the highest levels of integrity and sensitivity are always maintained.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

What we’ll do for you

You’ll start your career journey in our amazing state of the art workspace, so you’ll have great technology, great people and an great environment around you. On completion of your 3-6 month training period and having met the necessary criteria you’ll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, you’ll have access to our local Touchdown points where you can work alongside your colleagues or those from other teams.

We invest in your development, taking your progression very seriously. Whatever you put in you get out!

Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why we’ve invested in a state-of-the-art building along with games area in our Atrium, free refreshments and our chill out zone The Sanctuary! We have free parking on-site and if you cycle to work we’ve showering facilities too! Our aim is to make your working week as rewarding as possible.

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year, and your working week will be 37 hours.

You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’, to help achieve this we're looking for two General Operatives to complete our awesome Grounds Maintenance Team?

You’ll be looking for variety as this is going to include the internal and external clearing of empty properties, general decorating and removal of ‘fly tipping’, so you’ll need that can do attitude of yours.

Your background in grounds maintenance or horticulture will be really valuable as this role will have you enjoying all weather types that the UK seasons bring us!

You’ll also need a full, clean driving licence.

Take a look at our role profile, does this sound like you? If so we’d love to hear from you.

A few Key points from our Role Profile

• Ensure waste is managed in line with the business certified environmental system.
• To be aware of and comply with, the relevant risk assessments, method statements and COSHH assessments.
• Keep accurate vehicle, plant equipment and work programme records.
• Lead, support and provide training to a high level of competency for any seasonal general operatives and fulltime apprentices.
• Undertake general maintenance activities to empty properties including internal and external clearances, general decorating and cleaning of dwellings.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’, could you be one of the two people needed to complete our awesome team as Painter Decorator & General Duties Operative?

You'll have variety in this role as your duties will include both external and internal painting and decorating works including the treatment and restoration of areas affected by damp and mould.

To be considered you’ll need a recognised formal apprenticeship qualification (or equivalent), such as a City and Guilds or NVQ Level 2 in painting.

You'll be able to demonstrate your talent and the skills gained in similar roles, along with a working knowledge and understanding of health & safety and COSHH legislation.

Your full UK (manual) driving licence is essential as you’ll have use of a company van, complying with the standard requirements of our company insurers.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’re proud of our Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date

At Futures we're committed to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’, could you be one of the two people needed to complete our awesome team as Painter Decorator & General Duties Operative?

You'll have variety in this role as your duties will include both external and internal painting and decorating works including the treatment and restoration of areas affected by damp and mould.

To be considered you’ll need a recognised formal apprenticeship qualification (or equivalent), such as a City and Guilds or NVQ Level 2 in painting.

You'll be able to demonstrate your talent and the skills gained in similar roles, along with a working knowledge and understanding of health & safety and COSHH legislation.

Your full UK (manual) driving licence is essential as you’ll have use of a company van, complying with the standard requirements of our company insurers.

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

We’re proud of our Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date

We’d love to hear from you if you are passionate about helping make a huge difference in the lives of others. As a growing and ambitious housing provider we are looking for that special Project Worker to be based at our 26-bed supported housing scheme in Peterborough 30 hours a week on a 6 month Fixed Term Contract.

You’ll be a caring, empathetic problem solver with excellent all-round communication skills and belief in your capabilities. Using all of these skills and more, you’ll make a real difference enabling our customers to live independently.

You’ll be knowledgeable around benefits and housing management, computer literate with emphasis on Word and Excel which, along with your strong administration skills will aid our customers ‘Move On’.

You’ll be a mentor and coach to our customers who are from a range of challenging backgrounds including drugs, alcohol and/or mental issues assisting to improve their quality of life.

Your confidence and ability to respond appropriately to issues will assist you addressing anti-social behaviour incidents / concerns, enabling you to respond appropriately minimising impact to others and preventing escalation.

You’ll be non-judgemental, empathetic and proactive in your support of our customers to move into new homes and make better life choices.

Above all, you’ll be a great team player with the flexibility to support your team in ensuring the right staffing levels giving customers access to our support when both wanted and needed. There will be times when a 9am start is essential to support interviews and Sign-Up’s.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures journey take a look at our role profile. We may contact candidates or close the advertisement prior to the closing date.

Futures Housing Group is dedicated to achieving effortless customer experiences. Business Change and Digital Transformation strategies seek to engage with customers, on a much wider basis and across our wider geographical operating area via online and digital platforms. A critical component to our success is how we learn and develop from customer feedback.

We are looking for someone to lead the team and be the specialist for the Group on customer data, insight and analytics. This position will focus on helping the Group collect, use and understand the data we have about our customers to ensure delivery of our corporate objectives.

Reporting to the Group Director of Business Change & Strategy, you will be expected to facilitate and expedite our strategic aims for digital self-service, which is both effortless for customers and ultimately reduces our service costs. You will develop a reliable and consistent method of capturing customer feedback across all frontline services to map and understand their journey.

We need someone who can hit the ground running and develop the team. You will have practical experience of producing analytical data, research design and customer segmentation. Able to understand the minutia of data you will have the ability to explain it in a way others can understand.

To be successful in this role, you will be able to manage multiple initiatives, meet conflicting demands and be able to handle pressures of meeting targets and deadlines. This is a role which offers the opportunity to shape a team and influence the future of our customer offer.

A few key points from our role profile:

• Encourage a partnership approach across the Research and Intelligence team, working with all areas of the Group to deliver corporate objectives.
• Derive meaningful customer insight data, from a variety of channels to produce strategic measures that support the Group in understanding the customer experience and inform strategic planning and policy development.
• Ensure that all complaints and expressions of dissatisfaction are dealt with and managed and an effective feedback loop is in place so that any learnings are identified and acted upon.
• Provide a wide range of online information to customers with accountability for all online engagement.
• Develop a customer forum ensuring that customers are consulted on all aspects of our services and are advised of the outcome of their involvement.
• Produce, analyse and qualify data, dashboards and reports on all aspects of the Customer Experience Directorate.
• Develop a reliable and consistent method of capturing customer feedback across all frontline services, including supporting services to map and
• understand their customer journey and apply specialist knowledge of using customer feedback metrics and positioning of surveys to derive meaningful data.
• Responsible for improving the customer experience delivered by new and ongoing projects and market research ensuring the voice of the customer is incorporated.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

What we’ll do for you

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

We’re on the hunt for a Right to Buy & Shared Ownership Assistant to join our supportive and hardworking Development Team.

You’ll have real an eye for detail and a genuine interest in social housing, demonstrating daily your organisational skills as you effortlessly glide through the variety of tasks this role offers.

You’ll have the perfect platform to showcase the skills you’ve gained in your career so far, supporting with legal compliance on property sales through the right to buy and right to acquire along with collating information required for solicitors on property resales.

Most of all you enjoy building relationships, working in collaboration with internal and external partners as we continue to put customers at the heart of everything we do.

A few key points from our role profile:

• Receive, evaluate and process Right to Buy and Right to Acquire applications with support from the RTB/SO officer ensuring they are processed in line with procedures and statutory requirements.
• Receive and process Shared Ownership staircasing enquiries through to legal completion.
• Receive and process Shared Ownership assignment enquiries through to legal completion.
• Processing Right to Buy and Right to Acquire aftersales, restrictions on Land Registry titles and discount repayment calculation.
• Processing Open Market Sales aftersales, dealing with restrictions to allow sales to go through smoothly.
• Producing and marking up conveyancing plans for all types of sales.
• Raising purchase orders on our internal finance system.
• Collating information from internal systems and colleagues to produce leaseholder packs in the form of LPE1.
• Checking rent and service charge accounts, apportioning balances leading to completion.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

What we’ll do for you.

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

There will be an initial training period in the office then you’ll be able to benefit from agile working, splitting your time between your chosen location and office base according to business demand.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.