We recently shared the news that our self-service platform MyAccount is closing on 22 April. You can read our update by clicking here.
We've received some queries since our update, and have put together some frequently asked questions to help our customers with the transition.
Rent and payments
Do I need to set up a new Direct Debit?
If you already have a Direct Debit set up, you do not need to contact us to set up a new one. You only need to contact us if you want to change your Direct Debit, or set up a new one.
Where can I see my rent?
You can request an up-to-date rent statement through our website.
How can I make rent payments?
You can make payments using our online payment portal, All Pay.
Repairs and other requests
Will the repairs I've requested through MyAccount still be actioned?
Yes, any requests you make before 22 April will be actioned by our team as usual. After 22 April, you won't be able to access MyAccount to raise any queries.
How do I request repairs, report antisocial behaviour or get in touch with Futures after 22 April?
We are creating new web forms which will be hosted on our main website. These will replace the functions of MyAccount and be submitted directly to our Customer Services team to action.
You can also call us on 0300 456 2531 or fill in our customer enquiries form.
We'll continue to update this page with any further queries, and we'll share more information when our web forms are ready for use. If you need any further information or your question isn't answered here, please contact us.
