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My rent
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Private rent customers
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My home
Toggle navigation sub-links
Get involved
Estate walkabouts
Antisocial behaviour
Tackling abuse
My Voice
Community news
Fly tipping: Why it's a problem
My community
Toggle navigation sub-links
Repairs
Money advice
Employment advice
Tenancy support
Living independently
Domestic abuse
Service status checker
Help and support
Toggle navigation sub-links
Our developments
Independent living homes
Preventing homelessness
Find a home
Toggle navigation sub-links
Our structure and governance
Tenant Satisfaction Measures
Policies and compliance
Newsroom
Work with Futures
Working at Futures
Publications
Investor hub
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About Futures
Toggle navigation sub-links
Best times to call us
Comments, compliments and complaints
Customer Contact Hub
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2026
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04 September 2026
Meet your Community Champions
We'd like to introduce you to Maggie, Niki and Sandra.
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02 September 2026
How complaints help us improve our services
Our Head of Customer Experience shares why every complaint is an opportunity to learn.
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01 September 2026
Beat the rush this September
Check out our top tips for navigating our busiest time of year.
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01 September 2026
Ask to see our ID
If someone knocks on your door saying they're from Futures, you can always ask to see their identification.
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28 August 2026
Futures secures over £80m funding to deliver 645 new affordable homes
Helping more people and families to access much-needed affordable housing in the East Midlands.
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17 August 2026
Daventry and Northampton residents - have your say on town centres
West Northamptonshire Council is running a survey on Public Spaces Protection Orders for the two town centres.
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06 August 2026
£140m funding to help us invest in homes and services
The funding will also help us to build more affordable homes.
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05 August 2026
Can you help us with our website?
We're running a workshop for customers about our website. It recently had a much-needed makeover, but there's still more to do - can you help?
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