From today, 1 October 2026, a new law comes into force which makes it easier for customers to find out information about how their housing association manages social homes, to hold us to account and have a better understanding of how decisions are made.
Social Tenant Access to Information Requirements – or STAIRs, for short – requires us to share a ‘publication scheme’, which is essentially a one-stop shop where you can find everything from policies and financial statements to our company registration documents, and lots more in between. You can access our publication scheme here. We’d like to say a big thank you to our My Voice members who had their say on the look and feel of the page!
If you feel there’s something missing from our publication scheme, or you want more information about what we’re sharing, you can fill in the form at the bottom of the page to make a suggestion. From April 2027, you’ll also be able to make a request for information under STAIRs, and we’ll aim to provide it to you within 30 calendar days.
You can find out more information about STAIRs on the Housing Ombudsman’s website.
