We shared an update recently that following customer feedback, the MyAccount self-service platform would no longer be available as of 22 April 2026.
We're pleased to share our new Customer Contact Hub, which hosts new web forms that allow our residents to request repair appointments, update their details and share information about changes to their household - and much more.
You can also find direct links to the forms below.
Please do not use the web forms in an emergency, and instead call 0300 456 2531. This number will also connect you to our out-of-hours service when our offices are closed.
You can also find specific links to our new web forms below:
- Request a repair: request an appointment for a repair in your home.
- Update your details: let us know about any changes to your contact information.
- Request a rent statement: our income team can send you a rent statement to cover a specific period.
- Set up a new Direct Debit: request that our team gets in touch with you to set up a new Direct Debit.
- Update your household information: let us know if anyone is moving in or out of your home.
- Report antisocial behaviour: let us know about ASB happening near you.
- Complaints, compliments or feedback: tell us how we’re doing.
You can also fill in our general customer enquiries form for any other queries you have about your home or tenancy.
As we design our new self-service offer, we'll be asking for customer feedback and making sure our residents are involved in shaping what comes next. Keep an eye on our website and join our My Voice platform to make sure you have your say on what it looks like.
