We regularly review our services to make sure they’re working the way they should for customers, and based on customer feedback, we’ve decided that from 22 April 2026, we’ll be removing the My Account platform.
My Account was originally designed to provide a self-service platform for residents, to make it easier to book and change repairs appointments, update details and view things like rent statements. However, only a very small amount of repairs are successfully being booked on the first attempt through My Account every month, and we want to concentrate our efforts on a newer, more dynamic system that will really make a difference for our residents.
While we’re developing our new self-service offer, you’ll be able to request repairs appointments, update your household information and request a rent statement through new web forms, which we'll be sharing soon. We’ll also keep you updated on our journey to a better system. We’ll be including customers every step of the way, so keep an eye out for opportunities to be involved in shaping what it looks like.
If you have any questions please let us know by filling in our customer enquiries form or calling 0300 456 2531.
