Each year music streaming services reveal our most played songs and how many other people in the world have similar music tastes to us. Even supermarkets get in on the action and share our most bought items or how popular (or unpopular) our meal deal of choice is.
We’d like to join in the fun and share a few highlights on how customers are making the most of the Help Hub – our very own search engine that gives you the information you need to manage your home.
In 2024 you viewed
- 101,280 articles.
- 67,477 self-help repair articles, making repairs the most viewed category.
Top three most viewed articles
- My radiators are on all the time or won’t turn off.
- The electric/storage heaters are broken or aren’t working properly.
- I’ve lost some of my electric power.
All of these give step-by-step information, including pictures and videos to guide customers to see if they can fix the issue themselves safely at home.
These high numbers show just how many customers are finding the answer they need to manage their home online in their own time. We know it's great to talk to someone, but making a call isn't always the fastest way of getting help and support when you need it.
More digital services
- MyAccount - our online self-service portal where you can pay your rent, set up a Direct Debit, book repairs and update your details.
- Repairs checker - our virtual assistant helping you find the date and time of your repairs appointment.
- Service status checker - see how our main services and online tools are working to help you plan for any disruption or delays.
- Online enquiry form - simply fill out the form and one of our team will be in touch.
We love to speak to our customers and help wherever we can, but with more customers self-serving and able to find the information they need in one place, this also means our advisors will be easier to get hold of for those issues you do just need to chat through with someone.
