You will be receiving a letter from us in the coming weeks about your rent increase and what it means for you. We know this can be a concerning time for our customers, particularly with the cost of living continuing to rise and headlines hitting the news this week about energy bills, and we want to do everything we can to support you.
Running, maintaining and improving over 10,500 homes costs a lot so most of the money we get from rent and charges is reinvested in homes.
If we don’t keep things in good condition it’s you, our customers, who suffer. We also have to spend money on making sure that we meet all the legal requirements that every landlord has to follow - mostly to ensure your safety.
Our costs are going up because of inflation. We also need to do more work to improve the energy efficiency of everyone’s homes. We have to pay for that now but over time this should mean that your homes will become easier and cheaper to keep warm.
If you think that you might not be able to pay your rent, please tell us as soon as you can. We can help make sure you’re getting everything you’re entitled to, support you with budgeting and bills, and give you advice on things like debt management. We’re not here to judge – we want to help you to stay safe and happy in your home.
To speak to us about this, please call 0300 456 2531 or fill in our customer enquiries form.
