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Live chat changes

The service will now be available three days a week.
10 September 2025

Our live chat is changing to only being available on Tuesday, Wednesday and Thursday each week.

Our Customer Services team is currently receiving a higher number of calls, emails and online form requests, so to help the team answer your calls and get back to you as quick as possible, we're turning off live chat for the time being on Mondays and Fridays. We're sorry for any inconvenience caused by this, but there's still lots of other ways you can contact us on these days.

Before you do get in touch, we'd always recommend searching your question on our Help Hub first. There's lots of tips and advice about everything to do with your home, from how to bleed a radiator, what to do if your heaters aren't working properly and help with antisocial behaviour - just to name a few!

Click here to go to the Help Hub