Last year, we surveyed our customers to find out how they'd like to hear from us - and the feedback was overwhelmingly in favour of receiving more through your letterbox, instead of to your inbox. Thank you to everyone who replied to our survey for sharing your thoughts - in response, we've made a change to the way we deliver Futures in Focus, your customer magazine.

Instead of a digital-only quarterly edition, we'll be bringing you a print edition twice a year, alongside standard communications that you'd be receiving as a normal part of your tenancy with us. Hitting your doormats over the next couple of weeks will be a letter about your rent, alongside your very own copy of Futures in Focus.

We'll still share our magazine digitally for those who prefer it, to make sure that whatever your preference, you can access Futures in Focus and find out all about what we've been up to. Plus, as usual, there's an opportunity to win a £75 shopping voucher - so however you're reading your customer magazine, don't forget to spot the differences and be in with a chance to win!

Tap below to download or keep an eye on that letterbox for your copy, arriving soon! 

Futures in Focus: 2025