Our main offices will be closed from 2pm on Friday 24 December until 8:30am on Tuesday 4 January for the festive period. 

During this time we will be operating on an emergencies-only basis. If you have an emergency in your home while our offices are closed, you can call 0300 456 2531 and our out-of-hours contact centre will be available to support you. You can also use MyAccount to manage your home, including reporting non-urgent repairs, updating your personal details and setting up Direct Debits.  

Don't forget, you can also use our new Help Hub to find a wide variety of information about your home, including self-help videos to support you with simple repairs.