The Help Hub is a digital knowledge library full of information about all things Futures. Using their years of experience and expertise, our team members have created articles to make it easy to manage your home – whether it’s repressurising a boiler or adding a four-legged friend to your household, you’ll be able to visit the Help Hub to get the information you need.
We’ve worked with members of our teams from across the organisation to identify the questions they’re asked most frequently and what information needs to be included to give the best experience possible. We’ll be continuing to update it as we go along, adding more articles, videos and resources for our customers – a real one-stop shop for all your Futures needs. We’ve started by transferring all the information from our internal knowledgebase, which has helped our teams answer more questions first time around – so we know that this information is really valuable to have at your fingertips.
The Help Hub is easy to use and accessible on a wide range of devices – so even if you’re on the move, you can still find the answer to your question. You can find it on our website’s homepage and other relevant pages across the website – or just click here. From there, the best way to find what you need is to use the search bar, or you can click into different categories – for example, ‘your tenancy’, ‘money advice’ or ‘antisocial behaviour’ – to browse a selection of the most popular articles in a particular topic. It’s a good idea to use specific terms or keywords like ‘dogs barking’ or ‘loud music’ instead of ‘antisocial behaviour’, or ‘sink leaking’ rather than ‘repair’.
We really love speaking to our customers and helping wherever we can – but we know that life doesn’t happen Monday to Friday during office hours. The Help Hub is there to make it easier for our customers to manage their home 24 hours a day, seven days a week, without having to find time to make a phone call or waiting for a response to an email. With more customers self-serving and able to find the information they need in one place, this also means our advisors will be easier to get hold of for those issues you just need to chat through with someone.
We’re always looking for feedback, and as you use the Help Hub you’ll find opportunities to let us know if our articles have been helpful – and if you spot anything that’s missing please feel free to let us know.
For more information about our digital services, visit futureshg.co.uk/digital-hub