Our Customer Voice team ensures we put the customer voice at the forefront of our decisions, by giving customers lots of opportunities to get involved, share feedback and shape our services.
As well as looking after the customer roles we have available, the team will gather insight from day to day customer interactions, surveys, and our online community My Voice. They'll also be out across our communities, working with local groups, councils and other organisations so we can all work together to best support the communities our homes are.
Meet the team
Corinne, Customer Voice Manager
"My role is all about making sure our customers are heard and that your opinions help shape the services we provide. Our team is here to listen, gather feedback and involve you in decisions that matter."
Joe, Customer Feedback Coordinator
"My day-to-day involves collecting and analysing feedback from our multiple satisfaction surveys. Knowing that hearing customers’ voices can impact the decisions we make as a business encourages me every day."
Charlotte, Customer Led Scrutiny Facilitator
"I’m focused on making sure your voices are heard and play a key part in reviewing our processes, helping us improve the way we work and ensuring our services benefit you as much as possible."
Janene, Community Engagement Officer
"There’s no standard day in my role and I can usually be found working closely with our internal teams to help bring to life projects or service ideas that our customers have told us are important to them."
Sophie, Community Engagement Officer
"I'm spending lots of time getting to know local groups, charities and organisations to build links with so that we can make a difference in the community together. We want to make sure we're working on the things that matter to you in your community."
Get to know Joe
We'd love to introduce you to Joe, our new customer feedback coordinator. This is a brand-new role at Futures dedicated to exploring and understanding customer feedback.
But that's enough from us, click play on the video and let Joe tell you all about his role and how it'll benefit customers.
