We want to make sure that our residents are at the heart of strategic decisions we make and that we're hearing the customer voice at all levels of our organisation. As well as our community champions and scrutiny panels, we’re launching a brand new Customer Experience Committee.
The Committee will be made up of customers who live in our homes as well as external members with expertise in customer experience, complaints or other related fields. The Committee will be responsible for making sure we’re doing everything we can to comply with regulatory frameworks like the Consumer Standards, learning from complaints, and embedding the customer voice in everything we do. They’ll also commission and review scrutiny work, identifying where we need to take a closer look to influence change for our residents.
We’re looking for three Futures Housing Group customers to join the Committee. You'll receive training and opportunities for personal development, and a salary of £3518.82 a year. You’ll need to attend six meetings a year, and in between meetings you’ll have papers to read and understand so the Committee can be as effective as possible. You can find the full role profile here.
