We're sharing some of our recent average call waiting times for each day of the week so you can avoid calling us during busy periods. We regularly review call times so we'll update this page when we notice any changes to average times.

We work hard to answer calls as quickly as possible and we appreciate your patience. If you can't wait, we also have a call-back option. If you'd prefer not to ring, we have lots of other ways you can get help with your query. 

If we've been closed for a bank holiday then the first day we reopen is likely to be busy with long call times all day.

  • Monday

    Monday is our busiest day of the week. You're likely to have at least a five minute wait at any time you call, with most of the day being over a 15 minute wait.

  • Tuesday morning

    Most calls are answered in under five minutes.

  • Tuesday afternoon

    There's often slightly longer wait times between 12pm - 1pm, and 3pm - 4pm. Otherwise calls are generally answered in less than five minutes.

  • Wednesday morning

    Most calls are answered in under five minutes.

  • Wednesday afternoon

    Most calls are usually answered in under five minutes, apart from 3pm - 4pm when we tend to receive more calls.

  • Thursday

    Most calls are answered in under five minutes.

  • Friday

    Most calls are answered in under five minutes.