We're sharing some of our recent average call waiting times for each day of the week so you can avoid calling us during busy periods if the issue you want to talk to us about isn't an emergency.
We regularly review call times so we'll update this page when we notice any changes to average times.
We work hard to answer calls as quickly as possible and we appreciate your patience. If you can't wait, we also have a call-back option. If you'd prefer not to ring, we have lots of other ways you can get help with your query.
If we've been closed for a Bank Holiday then the first day we reopen is likely to be busy with long call wait times all day.
