Futures is officially named as a finalist in The Institute of Customer Service's UK Customer Satisfaction Awards 2023, in the 'Best use of customer insight' category.
Our entry highlights all the hard work team Futures has done to use customer feedback to improve our services. This means that you, our customers, have helped us to get this fantastic recognition.
Over the last few years, we've given you new platforms to share your thoughts and feelings on Futures. My Voice is our very own online community, a friendly space where you can have a say in what we're doing, and we promise we're all ears to hear your ideas. If you want your voice to be heard, then sign-up or find out more here - plus, you can earn yourself some rewards along the way!
The awards ceremony takes place on 23 March 2023. We've made a lot of changes to how we measure our performance and what we then do with that information across the whole business, so we're incredibly proud to see this recognised.