Responding to, and tackling, antisocial behaviour is a priority for Futures, together with the many organisations it works with across the East Midlands. To help with this, we are part of Community Safety Partnerships in both Derbyshire and Northamptonshire. These partnerships bring organisations together bring to justice those causing anti-social behaviour and support people affected by it.
We always strive to provide a high level of service but, as a landlord, we are limited in our powers and recognise that there may be times when can't resolve an issue on our own or when we don’t get it right. This is where the Anti-Social Behaviour Case Review comes in.
Anti-Social Behaviour Case Review explained
The Anti-Social Behaviour Case Review gives victims of antisocial behaviour the right to request a review of their case if their concerns have not been dealt with, or acted upon, and organisations have been unable to resolve the serious, persistent, or targeted, antisocial behaviour successfully.
If you haven’t already reported the antisocial behaviour, you should report it to the appropriate organisation. You can fill in our anti-social behaviour form here (scroll to the bottom of the page for the form).
The aim of the review is to see whether anything else can be done and possibly find solutions that may not have been considered before.
The process is managed by local councils on behalf of the other organisations that will be involved in the review, such as the police, local health teams and housing providers.
When you can use the Anti-Social Behaviour Case Review
You can use the Review if you have reported three or more related incidents of antisocial behaviour, within the last six months.
It doesn’t matter who the antisocial behaviour has been reported to (the council, the police or your landlord). You can download the Anti-Social Behaviour Case Review application form on the website of your local council (see below for more information).
You can apply for the Anti-Social Behaviour Case Review on behalf of someone else, but you must get their consent.
You can find a more detailed explanation of when and how you can use the Anti-Social Behaviour Case Review in the guidance notes for the application form for each council.
When you can't use the Anti-Social Behaviour Case Review
If you haven’t already reported the antisocial behaviour, you should report it to the appropriate organisation. If you want to report an issue to Futures, you can fill in our anti-social behaviour form here.
The Anti-Social Behaviour Case Review is not intended to be an alternative to our complaints procedure, which is designed to deal with complaints about individual or services or people at Futures.
The complaints procedure is appropriate for concerns such as:
- if our team members have been rude or disrespectful to you
- if team members have given inaccurate or misleading information
- if team members have failed to do things they have promise to do, such as call you or attend a meeting
- if we have failed to follow our policy or procedures.
If you have followed our complaints procedure and you are still dissatisfied, you will be given information about the Housing Ombudsman.
How to use the Anti-Social Behaviour Case Review
To use the Anti-Social Behaviour Case Review to request an antisocial behaviour case review, you must complete the application form, which is available on the local council's website.
If you live in Derbyshire, find out more here on the Safer Derbyshire website.
If you live in Northamptonshire, find out more here on the website of West Northamptonshire Council.
If you need a printed copy of the form or help to fill it out, you can ask the council for help with this.
What happens when you submit your application
The council will confirm receipt of your application form within five working days and give you more information, including how to complain or appeal against a decision which you might disagree with.
They will review the information you have provided to see if your case meets the Anti-Social Behaviour Case Review threshold. If it does, an antisocial behaviour case review will take place. This will involve agencies sharing information, such as with the police, housing organisations, environmental health teams, social care and health providers, depending on the nature of the case. The review will discuss the issues you raise, consider what action has already been taken and consider recommendations for extra action to resolve the problem.
The council will tell you of the outcome and recommendations of the review.
As an active member of Community Safety partnerships, we welcome the opportunity to review cases of antisocial behaviour, but the council may reject Anti-Social Behaviour Case Review applications, if they are thought to be prejudicial, discriminatory, malicious, unreasonable or vexatious.
