Service status checker

Check here to see how our main customer services are running

This page gives you a quick and up-to-date overview of how our main services and online tools are working to help you plan for any disruption or delays.

• Customer phone lines

  Our customer phone lines are working normally with normal wait times.

  

• MyAccount

  There are no reported faults or issues with MyAccount.

  

• Help Hub

  The Help Hub is working normally to give you quick and easy answers to our most frequently asked questions without picking up the phone.

  

• Repairs checker

  Our online repairs checker is working normally and allows you to get a quick update on the status of booked repairs.

  

• Live chat

  Live chat is currently not available. Please use an alternative way of getting in touch and reporting issues.

  

• Our computer systems

  There are no current problems with our back-office computer systems so our teams have all the tools available that they need to help with customer queries.