We hope everything goes well for you in your Futures home. But we have more than 10,000 homes to look after and things do go wrong sometimes - whether that's a leaking roof, out-of-action heating system or a problem with the electrics.

We also know that issues can arise within your community that we can help to resolve for everyone's benefit. And life can often bring you new challenges that can be hard to deal with on your own.

That's why we offer a wide range of help and support services for our customers. Follow the links below to get more information.

Behind the scenes of customer services

Find out about some of the work carried out by our customer services and complaints teams from our Contact Centre Manager, Delroy Wynter.