Whatever your reason for wanting to move on, we can help.
If you move home you need to end your tenancy
This is what you need to do:
- Give us four weeks notice either in writing or over the phone.
- End your tenancy on a Sunday.
- Complete our End of Tenancy form. You can also get this from our Customer Services team
- Make arrangements to clear the property and return the keys
When you end your tenancy we will:
- Provide you with a receipt for the notice that you provide
- Write to confirm receipt of this and confirm the date that your tenancy ends
- Tell you how much rent you need to pay to have a clear account
- Send you an end of tenancy survey to complete
- Arrange to inspect your home before you leave
If you need to end a tenancy on behalf of a relative or friend please contact us.
Ending a tenancy on behalf of a someone who has passed away
We understand that losing a friend or relative is a difficult time, but we can help to guide you through what you need to when the time comes.
If you are ending a tenancy on behalf of a relative who has passed away, you will need to complete the End of Tenancy form or over the phone.
Once this notice has been received, you will have four weeks to clear the property. Rent is payable until the end of this period.
If the relative was claiming housing benefit, then the benefit will end from the Sunday following the date of death.
We will also need a copy of the death certificate to end the tenancy.
If you still owe us rent when you vacate your property
If you leave your property and have outstanding rent or charges to pay, we will contact you and advise you of how to clear it. Please read our Former Tenant Arrears FAQs for more information.
If you have a Telecare alarm
If you have a portable Telecare alarm, you’ll need to arrange for us to collect this before you hand in your keys. You can arrange this with our Customer Services team.
Handing in your keys
On the day you move out, you can leave your keys in the pre-arranged key-safe. If you haven’t had this arranged with us, get in touch and we can get one installed.
What you need to do when you leave the property
When you leave you need to:
- Leave your home and garden in good condition
- Clear the house of all your furniture and belongings
- Replace any broken fittings
- Make sure that your rent account is up to date
- Return any keys you may have to your property or communal areas
- Notify other agencies that you have moved such as benefit providers and utility companies.
When you leave you must not:
- Leave anyone else living in your home
- Leave behind any of your belongings – you may be charged for disposal
- Owe any rent.